About Cooper & Hawkins Incorporated
Cooper & Hawkins Incorporated is a highly recommended choice for HVAC services, known for their excellent workmanship and friendly staff. Customers report a great experience, highlighting the team's professionalism and knowledge in handling complex HVAC installations and repairs. They have successfully managed intricate logistical challenges, including working with homeowners associations and ensuring compatibility with building systems. While they may not be the cheapest option, clients feel that the quality of service and transparency in pricing justify the cost. Many appreciate their quick response times and thorough approach, making Cooper & Hawkins a trusted local business for HVAC needs.
I had high hopes with Cooper & Hawkins given their long history, but my experience was frustrating. While they offer HVAC and refrigeration services, their communication was poor and scheduling felt disorganized. I waited longer than promised for a technician, and when they finally arrived it seemed like they weren’t fully prepared to diagnose the issue. Prices also felt high compared to the actual work done. Some staff were polite, but overall I left feeling under‑informed and let down by the process. It didn’t match the level of professionalism I expected from a longtime contractor.
I had such a great experience working with Cooper & Hawkins. They did an excellent job and everyone was so friendly. If you want an quality, easy and stress free experiance this is the company for you.
I am incredibly grateful for Cooper Hawkins for the repair and installation of 3 HVAC units in our new home. We moved into a condo where the HVAC units need to be compatible with the building's water systems and the prior owner went rogue and installed an unvetted unit. Beth, Samantha and the team at Cooper Hawkins were incredibly helpful in sorting out the issues (including getting engineering specs from the manufacturer), ordering a replacement unit, working with our HOA for approvals, loading dock, scheduling, etc. They are logistical wizards :-) The work done by Rauf, Don and the team has been top quality - they are professional, incredibly knowledgeable, and personable. Importantly, they really understand the inner-workings of the units they install and the buildings in which they must operate. To be clear, these systems are complex and the Cooer Hawkins team really takes the time to understand the intricacies of the electrical systems, plumbing / drainage systems, as well as the HVAC units themselves and how they operate in the broader building. Are they the cheapest...perhaps not, but honestly I wouldn't trust my critical HVAC systems to any other company. They have been transparent about all estimates and costs and I've always felt like the value in their professional service was in line with the cost. Overall, I couldn't be happier with the quality service and response time from this small, locally-owned business. I'm very grateful for their quick and thorough approach to their profession.