Thompson and Bailey Rug Cleaners

Dec 2015

I hired this company because how friendly they were so they get 2 stars for that.... But maybe its my fault for not getting an exact quote when trying to compare prices.... They told me they have a 100 min. Charge, i said i only have 1 room to be done, they said oh well you can probably get a second done within that price so i decided id get my bedroom and living room done. Then i asked how much the deodorizer was since theres pee stains from my puppy that just got potty trained. He said not that much more and itll probably be covered in my min charge. So they come and start i point out the pee stains. Then they tell me itll be more to clean the 2nd room... Then the deodorizer is an extra 20.... On top of the 100 for my tiny living room being done. He said theyll do the deodorizer if it doesnt come out with the initial cleaning. So they finish and dont do the deordorizer. I check my carpets this morning since now its dry and my carpet still smells of urine and the pee stain is still there. I am now hand scrubbing the stain again since it works better then paying 100 bucks for a professional to do it. So if you deal with them make sure you clarify a clear price because the guy doesnt give a straight answer.

Jul 2013

Thank you so much, George! My area rug is beautiful again and it was done quickly and at a very fair price. No trying to up-sell me on other services as so many other rug cleaners do. It was nice that I could just take my rug to him directly, not having to wait around for someone to come and pick it up (although they will pick it up if you wish). I like that my rug has been air dried and not exposed to damaging heaters. It smells nice! I will definitely be back when I need rug cleaning services again.