Scheduling with KMC is a NIGHTMARE. They don’t ever answer their phones, they always have “mistakes” with the schedules, they never have the DR schedules; it’s always something! It’s frustrating to have top notch insurance and deal with such incompetence. I wish my dr would have never joined this medical group. My Dr is great, the medical group in general, or whoever is in charge of scheduling, is terrible. This place needs a major change or they will continue to lose clients. Really disappointing in this type of client care.
Nov 2023
Be careful with your appts, they always have students training. They send them in, question you, then doctor comes in verify their analysis. Be careful with Cardiology dept. I moved my care out of Kern Medical.The Referral dept, just as bad, they put you the bottom of the list. They Should be Processed in the Order it was received (date & time) Not by your name.
Scheduling with KMC is a NIGHTMARE. They don’t ever answer their phones, they always have “mistakes” with the schedules, they never have the DR schedules; it’s always something! It’s frustrating to have top notch insurance and deal with such incompetence. I wish my dr would have never joined this medical group. My Dr is great, the medical group in general, or whoever is in charge of scheduling, is terrible. This place needs a major change or they will continue to lose clients. Really disappointing in this type of client care.
Be careful with your appts, they always have students training. They send them in, question you, then doctor comes in verify their analysis. Be careful with Cardiology dept. I moved my care out of Kern Medical.The Referral dept, just as bad, they put you the bottom of the list. They Should be Processed in the Order it was received (date & time) Not by your name.