East Bay Autohaus is a highly-rated, independent Mercedes-Benz repair facility located in Antioch, CA. The business is staffed with factory-trained technicians who provide high-quality service and repair using the latest tools and technology, as well as Genuine Mercedes-Benz replacement parts. Customers praise the team's professionalism, fair pricing, and commitment to excellence, with many considering them a trusted and reliable alternative to dealership services. The service center offers a 3-year, 36,000-mile nationwide warranty, including towing, and strives to get vehicles back on the road as quickly as possible. Customers appreciate the clean and fast service, as well as the after-hours pick-up and drop-off options. The staff, including the owner, are described as highly professional, responsive, and caring, putting the customers' needs first.
I had an amazing experience at East Bay Autohaus today! From the moment I walked in, everyone was incredibly friendly, welcoming, and professional. Their customer service was outstanding, and they made me feel valued throughout the entire visit. They took the time to answer my questions and made the whole process easy and stress-free. It’s rare to find a place that combines honesty, professionalism, and genuine care for customers. I highly recommend East Bay Autohaus to anyone looking for excellent service. Thank you for making my experience such a great one!
Jun 2026
5.0★★★★★
⭐⭐⭐⭐⭐
This review is specifically for Tiffany because she truly deserves the recognition.
My Mercedes was in the shop for months due to a very complicated issue. Throughout that entire experience, Tiffany was the one person who consistently made me feel like my vehicle and I mattered.
She communicated with me every single week. Even when there wasn’t much news, she still called to keep me updated so I was never left wondering what was happening. That kind of communication gave me so much peace of mind during a stressful situation.
What impressed me the most was that Tiffany never gave up. When the repair became more challenging than expected, she continued… read full review
Jun 2026
5.0★★★★★
The work at east bay autohaus is top notch … Ian and his staff are the real deal .. I’ve been taking my Mercedes there for years and won’t go anywhere else… They know there stuff and are beyond through … The customer service that Tiffany brings to the table is excellent ! she rolls out the red carpet for her customers and you don’t find customer service like that anymore … She goes above and beyond for her customers and that combined with the quality and knowledge from the service team is a win win! Thank you for taking such good care of Gladys , my GLS550 😃
