Bond Manufacturing

Feb 2022

I have an Aurora firepit that we love, it has saved us during Covid. The only problem is that the flame all of the sudden is really low. I've tried the obvious stuff (full tank, fittings tight, etc). I'd like to contact Bond customer service (given all the great reviews here) but the number on the website is out of service and the chat tool did not work. I'm hoping a Bond rep will contact me here. Any advice is appreciated

Feb 2022

GREAT CUSTOMER SERVICE, but the product?I was given a used Bond patio heater (Item #68149 model HYPH4601-12). It was damaged by the prior owner (It fell over and damaged the supply line to the gas diffuser). I contacted Bond and their customer service personnel were EXCELLENT. The service was very polite, responsive and efficient. This was not warranty work and I expected to pay for the required replacement parts. The cost very reasonable and a replacement burner assembly was delivered to me in 2 days!Unfortunately, I cannot say the same for the product's source manufacturer quality control. The first replacement gas burner assembly sent to me was damaged (ceramic gas...read full review

Nov 2021

Bought a fire pit at Lowe’s and when we opened it the top was all scratched up. From the first conversation with customer service I was pleasantly surprised! I had to send in a few photos and they were willing to send me a new lid!!! No hassle of having to go back into the store and exchanging it! The customer service reps were ALL so nice and fast exceeding all my expectations! I will definitely recommend this company to all!