About Roof Rx
Roof Rx is a company that specializes in roof repair. They believe in responsible repairs to extend the life of roofs instead of unnecessary replacements. Since 1998, they have helped keep thousands of pounds of roofing material out of landfills. Customers have reported positive experiences with Roof Rx, praising the technicians' punctuality, professionalism, and knowledge. Great experiences have been noted, with repairs made quickly and thorough inspections provided. The technicians keep the area clean and communicate effectively through text and email, ensuring that scheduling and billing questions are addressed promptly. However, some customers have expressed concern about the automatic deduction of final payments from credit cards without prior authorization. Overall, customers are satisfied with the quality of repairs, noting that everything on the contract agreement was completed satisfactorily. The owner of Roof Rx has demonstrated professionalism and accountability when addressing customer concerns. In one case, the owner personally contacted a customer to address an issue, sent a new team at no additional cost, and corrected the issues thoroughly. This customer was satisfied with the final result, despite the initial rocky experience. Additionally, customers have praised the company's technicians, such as Oscar and Juan, for their efficiency, courtesy, and attention to detail in repairing roofs.
Updated Review:
My initial experience with this company wasn’t great, as the first crew did not complete the work to my expectations. However, the owner personally contacted me to address the situation. He sent a new team at no additional cost, and they corrected the issues thoroughly. A post-job drone inspection confirmed that all roof tiles are intact and properly secured. While the start was rocky, the owner showed professionalism and stood behind his company’s work. I’m giving 4 stars instead of 5 because the process took extra time and effort on my end, but overall I’m satisfied with the final result. Thank you Everardo for making this a better experience....read full review
This companies roofing representative Oscar did an excellent job and repairing are much needed broken tiles on the roof. Not only was he efficient, but he was also very courteous and kind during his visit. Oscar is the kind of guy that takes extra time to make the client feel everything has been done correctly.. I would recommend this company business.
Thank you RoofRx for coming thru in a stressful time. I want to thank Juan and team for doing an amazing job on my roof. I too got that dreadful letter from my homeowner insurance to be cancelled. On this date they are lifting that cancellation.