Kaiser Permanente: Yong Heather MD

Kaiser Permanente: Yong Heather MD offers a mix of experiences for patients. Some find the care to be okay but note long wait times and unhelpful staff. Others appreciate the friendly and respectful employees, particularly in the pharmacy and lab services. The facility provides convenient options like online prescription orders and walk-in flu and Covid booster shots. However, some patients have encountered challenges in getting assistance, highlighting the importance of personal help, as experienced by one patient who received excellent support from a staff member at the front desk. Overall, the facility meets a variety of healthcare needs but has room for improvement in customer service.