Just realized I never finished this review from last year. Very disappointed in the lack of professionalism from this company. He wanted to raise the cost of his service because we were using the pool more (pools are meant to be used!) and because the property value of our home went up (which only benefits us if we sell) instead of simply saying the cost of pool supplies has gone up. He cut and disabled the salt water system without asking because he said it's easier for him to maintain the pool that way and wouldn't switch it back. When we finally agreed on a new price for the service, he did it for awhile and then just up and quit, saying he was working too... read full review
December 2022
I had been with Ashworth pool care for approximately 10 years or so and in the last couple of years we had had some consistent issues. Every time I tried to address the pumping problem it was like I was bothering them and they would tell me thew problem was non existent. I felt bad and usually hold on to vendors for a long time understanding things happen. I let them know that I was having the same problem again on October 29, 2021 after the pool man left. I asked why don't you guys check it while you're out here. Within one hour I was served with a resignation of service letter. They did recommended some replacement companies. I found the whole thing distasteful... read full review
November 2022
I had been with Ashworth pool care for approximately 10 years or so and in the last couple of years we had had some consistent issues. Every time I tried to address the pumping problem it was like I was bothering them and they would tell me thew problem was non existent. I felt bad and usually hold on to vendors for a long time understanding things happen. I let them know that I was having the same problem again on October 29, 2021 after the pool man left. I asked why don't you guys check it while you're out here. Within one hour I was served with a resignation of service letter. They did recommended some replacement companies. I found the whole thing distasteful... read full review
Just realized I never finished this review from last year. Very disappointed in the lack of professionalism from this company. He wanted to raise the cost of his service because we were using the pool more (pools are meant to be used!) and because the property value of our home went up (which only benefits us if we sell) instead of simply saying the cost of pool supplies has gone up. He cut and disabled the salt water system without asking because he said it's easier for him to maintain the pool that way and wouldn't switch it back. When we finally agreed on a new price for the service, he did it for awhile and then just up and quit, saying he was working too... read full review
I had been with Ashworth pool care for approximately 10 years or so and in the last couple of years we had had some consistent issues. Every time I tried to address the pumping problem it was like I was bothering them and they would tell me thew problem was non existent. I felt bad and usually hold on to vendors for a long time understanding things happen. I let them know that I was having the same problem again on October 29, 2021 after the pool man left. I asked why don't you guys check it while you're out here. Within one hour I was served with a resignation of service letter. They did recommended some replacement companies. I found the whole thing distasteful... read full review
I had been with Ashworth pool care for approximately 10 years or so and in the last couple of years we had had some consistent issues. Every time I tried to address the pumping problem it was like I was bothering them and they would tell me thew problem was non existent. I felt bad and usually hold on to vendors for a long time understanding things happen. I let them know that I was having the same problem again on October 29, 2021 after the pool man left. I asked why don't you guys check it while you're out here. Within one hour I was served with a resignation of service letter. They did recommended some replacement companies. I found the whole thing distasteful... read full review