Dr Gustafson honestly just seemed to want to get me in and out as quick as he could. Honestly didn’t get any inclination that he cared or had any concern for my wellbeing. He asked me 0 questions about my concerns, I’m not a medical professional so obviously would have no knowledge about anything else that could cause my medical issues. But surely it’s his responsibility to find out more about me. He maybe looked up from his laptop twice in the 5 minutes I was in his room.
It honestly felt like he sent me for a blood test purely to appease me.
I called into the office a week later to ask for an update as a week seemed a while to wait for a simple blood test to me (I could be wrong, like I said, not a medical professional). They had heard nothing but was told they’d let me know when it came in.
Two weeks later (three from original appointment & bloods) I still hadn’t heard anything about the blood tests. So I called up and was told we did have them, the Dr didn’t see anything wrong so we didn’t bother to call.
Surely it’s the Dr’s responsibility to speak to me and then offer to try something else? I wasn’t lying about my issues and they don’t stop because the blood test he ordered didn’t come back with anything.
They also insisted I could only pay in cash as well. Is this normal? It feels very sketchy to me.
So after the original appointment, and the 2 blood tests I spent over $200 to be told absolutely nothing.
Unfortunately, I was raised by mum in quite an old fashioned way, I have always kept my ailments to myself. I’ve been to the Doctors only a handful and of times. And honestly no plans to go back, left a horrible taste in my mouth.
I’m from the UK so I’m new to the whole private medial centre thing, if this is all normal then fair enough, but to me it just didn’t seem right.
Channing
Oct 2025
If I could give zero stars, I would. Dr. Gustavsson was rude, condescending and unhelpful. Ended up going to urgent care where the nurse was absolutely wonderful
Jinx Doyle
Oct 2025
Zero stars! Use to come here all the time but now I can't get an appointment that would litterly take 5 minutes out of the day because I've seen different doctors and not just one. Requested an appointment online to only get rejected. Horrible service and whole website is a lie. I DO NOT RECOMMEND! WASTE OF TIME
Andrea Olfert
Aug 2025
If I could give 0 stars I would. I've had 2 terrible experiences here and wouldn't go back if he was the last Dr in town.
wendy chapman
Aug 2025
Xr is s easy to talk to. Shows concern too. Appreciate doc iyare
Karen Walsh
Aug 2025
It's always a kind and friendly atmosphere in the West Kelowna Medical Clinic with the reception staff. Thankyou to Dr.Gustafsson for his expertise and thoroughness always too! We hold a great respect for him and the staff at West Kelowna Medical Clinic and would like to extend a thankyou to all of you! Have a wonderful day!❤️
S Char
Jun 2024
Rude secretary, went there around 9:30, spoke rude, that they r full capacity, i asked questions, about any other walk ins? She was like, "Down the road! All can say"! Yes, she was very helpful!
Emanuela Bandol
May 2024
Very kind and professional. Courtney and Dr. Francis are wonderful human beings.
L W
May 2024
Brought my 2 year old son in today, big line up 15 minutes before clinic opened but to be expected when it’s the only walk in clinic now.Receptionist Courtney was friendly and kind.2 hour wait, saw Dr. Francis who was so good with my son.Thank you for still being a walk in clinic.
Pete Diamantakos
They do not offer walk ins anymore
Iestyn Jones
Dr Gustafson honestly just seemed to want to get me in and out as quick as he could. Honestly didn’t get any inclination that he cared or had any concern for my wellbeing. He asked me 0 questions about my concerns, I’m not a medical professional so obviously would have no knowledge about anything else that could cause my medical issues. But surely it’s his responsibility to find out more about me. He maybe looked up from his laptop twice in the 5 minutes I was in his room.
It honestly felt like he sent me for a blood test purely to appease me.
I called into the office a week later to ask for an update as a week seemed a while to wait for a simple blood test to me (I could be wrong, like I said, not a medical professional). They had heard nothing but was told they’d let me know when it came in.
Two weeks later (three from original appointment & bloods) I still hadn’t heard anything about the blood tests. So I called up and was told we did have them, the Dr didn’t see anything wrong so we didn’t bother to call.
Surely it’s the Dr’s responsibility to speak to me and then offer to try something else? I wasn’t lying about my issues and they don’t stop because the blood test he ordered didn’t come back with anything.
They also insisted I could only pay in cash as well. Is this normal? It feels very sketchy to me.
So after the original appointment, and the 2 blood tests I spent over $200 to be told absolutely nothing.
Unfortunately, I was raised by mum in quite an old fashioned way, I have always kept my ailments to myself. I’ve been to the Doctors only a handful and of times. And honestly no plans to go back, left a horrible taste in my mouth.
I’m from the UK so I’m new to the whole private medial centre thing, if this is all normal then fair enough, but to me it just didn’t seem right.
Channing
If I could give zero stars, I would. Dr. Gustavsson was rude, condescending and unhelpful. Ended up going to urgent care where the nurse was absolutely wonderful
Jinx Doyle
Zero stars! Use to come here all the time but now I can't get an appointment that would litterly take 5 minutes out of the day because I've seen different doctors and not just one. Requested an appointment online to only get rejected. Horrible service and whole website is a lie. I DO NOT RECOMMEND! WASTE OF TIME
Andrea Olfert
If I could give 0 stars I would. I've had 2 terrible experiences here and wouldn't go back if he was the last Dr in town.
wendy chapman
Xr is s easy to talk to. Shows concern too.
Appreciate doc iyare
Karen Walsh
It's always a kind and friendly atmosphere in the West Kelowna Medical Clinic with the reception staff. Thankyou to Dr.Gustafsson for his expertise and thoroughness always too! We hold a great respect for him and the staff at West Kelowna Medical Clinic and would like to extend a thankyou to all of you! Have a wonderful day!❤️
S Char
Rude secretary, went there around 9:30, spoke rude, that they r full capacity, i asked questions, about any other walk ins? She was like, "Down the road! All can say"! Yes, she was very helpful!
Emanuela Bandol
Very kind and professional. Courtney and Dr. Francis are wonderful human beings.
L W
Brought my 2 year old son in today, big line up 15 minutes before clinic opened but to be expected when it’s the only walk in clinic now.Receptionist Courtney was friendly and kind.2 hour wait, saw Dr. Francis who was so good with my son.Thank you for still being a walk in clinic.