PetSmart

Sep 2023

We stopped into the Langford, BC location today to ask about a pheromone diffuser, that I had seen online, to help reduce the aggression between our two cats. We asked a nice lady named Myssie our question, and boy was she the perfect person to ask. She had used the Feliway Friends diffuser for the same problem with her cats, and was a wealth of knowledge. She answered all of our questions, and we felt very fortunate that she was there to help us. PetSmart should feel very fortunate to have this employee, as she was one of the most helpful people we have come across in a long time. Thanks again Myssie. Hope to give you an update on our cat situation soon.

Jun 2023

Not going to lie I was pretty hesitant to bring my dog to PetSmart for a groom due to previous bad experiences (10+ years ago in AB) and the horror stories you hear when you look up PetSmart grooming, but I was in a pinch with the hot weather and it was the quickest place I could book on the South Island. Despite being nervous I could tell from the beginning it was a good experience! A girl named Bree took care of my little guy and was really gentle with him during the greeting which spoke volumes to me since usually it’s more of a grab and go situation. She was honest and transparent about how the cut went and said he did great but wasn’t able to cut his nails and...read full review

May 2023

Usually friendly staff, good place for different styles of collars and leashes, variety food and treats. They have good areas for the pets in store but really should stop selling unless they are from shelters and not breeders.