Best Buy is an electronics store chain that sells computers, mobile devices, TVs, home theatre, and video games. Customers can reserve products online for in-store pick up, enjoy free shipping on orders over $35, and benefit from a Low Price Guarantee. The Geek Squad Agents are available to help with any technology issues. The store staff has received mixed reviews; some customers praise the management and staff for being super friendly and helpful, especially mentioning Darius and Arash for their excellent customer service. Others have found that associates sometimes seem more focused on their commissions and can be hovering when customers are browsing. The store is dog-friendly, which makes shopping easier for pet owners. Customers have also expressed appreciation for staff members like Connor, who provided knowledgeable and courteous service, and Ben, who advised patience for better deals in the future. Several customers have highlighted the welcoming and respectful treatment they received from employees such as Carol, Saby, Jackson, and Riley, making Best Buy their preferred destination for future purchases. However, some customers have experienced difficulty contacting the store directly, with only a call center number listed and recorded messages indicating the store is closed even when it is not.
Had an awesome experience at Best Buy today! I always find the customer service here above and beyond other places. I had the pleasure of being assisted by Friesha today and she was super helpful! She was upbeat, friendly and answered a ton of my questions. She helped me select a new camera for recording vlogs insta 360 x5 I walked out with an unexpected upgrade and I couldn’t be happier! Give Friesha a promotion or raise!!
We went to Best Buy to look for a new TV and had a wonderful experience with Jackson. He was very patient and took the time to communicate with us and explain everything clearly.
We are Deaf, and Jackson was very understanding and patient when communicating with us. He made sure we understood the different TV options and answered all of our questions.
We really appreciate his kindness, patience, and excellent customer service. Thank you, Jackson, for making our shopping experience so comfortable and enjoyable!
Went to Best Buy looking for a new tv. There are so many technical differences that anyone can be overwhelmed. We got help from a young man called Elam, who was so patient and knowledgeable. He explained the differences and pros and cons of each type and brand. Made the experience so much easier. We would certainly go back for other items.
779 McCallum Road, Victoria, BC V9B 6A2
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