Whoever I just spoke to on your website's online help chat (July 30th, around 1pm) was a total angel!
They were so sweet, efficient, helpful, and went way above and beyond. It was some of the best customer service I've received in years, online or otherwise.
I used to work in the same field and I know how hard it is to be on all day to customers with problems and questions, it is soooo easy to not be so kind or personable.
Just wanted to give them a big, huge shout out, they deffoo deserve some recognition :)))))
June 2025
One of my favorite stores in Vancouver—especially for finding the perfect gifts. I've received a few beautiful pieces from their curated collection of jewellery and artists over the years, including a Leah Alexandra necklace I’ve worn for over a decade. Recently, it needed a new chain, so I brought it to The Cross Decor & Design for help.
Valeriya was amazing—she not only came up with a solution, but also reached out to Leah Alexandra directly to get the right replacement. She took the necklace off my hands, kept me updated throughout the process, and returned my pendant freshly polished on a brand-new chain.
This is an amazing boutique the service is super super great..my order arrive broken witch happen..but as soon as I emailed them as soon they were sending me replacement wow what a service and bonus i don't even have to bother sending my broken one back I will definitely order again such nice people too bravo ...Line Hachey
Whoever I just spoke to on your website's online help chat (July 30th, around 1pm) was a total angel!
They were so sweet, efficient, helpful, and went way above and beyond. It was some of the best customer service I've received in years, online or otherwise.
I used to work in the same field and I know how hard it is to be on all day to customers with problems and questions, it is soooo easy to not be so kind or personable.
Just wanted to give them a big, huge shout out, they deffoo deserve some recognition :)))))
One of my favorite stores in Vancouver—especially for finding the perfect gifts. I've received a few beautiful pieces from their curated collection of jewellery and artists over the years, including a Leah Alexandra necklace I’ve worn for over a decade. Recently, it needed a new chain, so I brought it to The Cross Decor & Design for help.
Valeriya was amazing—she not only came up with a solution, but also reached out to Leah Alexandra directly to get the right replacement. She took the necklace off my hands, kept me updated throughout the process, and returned my pendant freshly polished on a brand-new chain.
The necklace... read full review
This is an amazing boutique the service is super super great..my order arrive broken witch happen..but as soon as I emailed them as soon they were sending me replacement wow what a service and bonus i don't even have to bother sending my broken one back I will definitely order again such nice people too bravo ...Line Hachey