About Pacific West Mechanical Ltd
Pacific West Mechanical Ltd. is a reputable plumbing company known for its prompt and professional services. Their team of skilled technicians is capable of providing efficient solutions to a variety of plumbing issues, such as leaky toilets and pipes. Customers appreciate the company's punctuality, reliability, and reasonable pricing. The technicians are knowledgeable and courteous, taking the time to assess problems and provide clear recommendations for repair. They are well-equipped to handle a range of plumbing repairs, including toilet and pipe work. Customers often praise the quick service, professional demeanor, and attention to detail, making Pacific West Mechanical Ltd. a trusted choice for plumbing needs in Surrey and surrounding areas. Recent reviews highlight the company's strengths, such as their familiarity with building plumbing systems and the technicians' empathy in addressing customer concerns. For instance, Mike efficiently inspected and fixed an air conditioning unit, going above and beyond to prevent future issues. Additionally, Melissa and Neil were commended for resolving an unpleasant smell in a bathroom, showing professionalism and friendliness. However, some customers have expressed frustration with delayed responses and lack of urgency in certain cases. The company is actively working to improve its efficiency and transparency to better serve its clients.
Mike came to my apartment today to inspect and fix our air conditioning unit. He was incredibly efficient and knowledgeable, quickly identifying the issue and providing a solution. He even went above and beyond by realigning the drip tray to prevent future problems. I’m very happy with his service and can see why our building has contracted this company for ongoing maintenance.
I have been dealing with an unpleasant smell for a while in my bathroom. Thanks to Melissa and Neil for determining where the smell was coming from and fixing it. They were both professional and very friendly and explained in detsil what the issue was.
Thanks again you two!
Melissa from Pacific West Mechanical did an excellent job with the hydroflushing work, efficient, thorough, and right on schedule. She was professional throughout and completely trustworthy; we felt confident handing over the unit keys without hesitation. Highly recommended for her reliability and quality service!
MET 2 - Head Concierge