We recently purchased the ChocoHot One machine from CoolKing, and the level of service we received from Dimitri was nothing short of exceptional. As someone who operates a specialty coffee and chocolate-covered strawberry cart, I rely on high-performance equipment and expert guidance—and Dimitri delivered both with professionalism and efficiency.
From the start, he was incredibly knowledgeable, addressing all our technical concerns and ensuring we had the right setup for our needs. His prompt communication and willingness to go the extra mile made the entire process seamless. Whether it was answering detailed questions about the machine’s functionality... read full review
February 2025
Cool King Refrigeration is one of those businesses you don’t fully appreciate until you really need them. I own a gelato shop in Vancouver, and when my display freezer stopped working right before a busy weekend, I was in full panic mode.
I called Cool King, expecting to wait days for service, but they sent a technician the same afternoon. Not only did they fix the issue quickly, but they also gave me some great maintenance tips to avoid future problems. That kind of expertise and customer service is rare.
Beyond repairs, I also bought my Carpigiani gelato machine from them, and they made the whole process easy. They helped me choose... read full review
December 2021
After a long search for the right equipment and ingredients for my new ice cream shop, I am so happy to have found the Cool King, special thanks to Joseph, Avi, and the rest of the team.
We recently purchased the ChocoHot One machine from CoolKing, and the level of service we received from Dimitri was nothing short of exceptional. As someone who operates a specialty coffee and chocolate-covered strawberry cart, I rely on high-performance equipment and expert guidance—and Dimitri delivered both with professionalism and efficiency.
From the start, he was incredibly knowledgeable, addressing all our technical concerns and ensuring we had the right setup for our needs. His prompt communication and willingness to go the extra mile made the entire process seamless. Whether it was answering detailed questions about the machine’s functionality... read full review
Cool King Refrigeration is one of those businesses you don’t fully appreciate until you really need them. I own a gelato shop in Vancouver, and when my display freezer stopped working right before a busy weekend, I was in full panic mode.
I called Cool King, expecting to wait days for service, but they sent a technician the same afternoon. Not only did they fix the issue quickly, but they also gave me some great maintenance tips to avoid future problems. That kind of expertise and customer service is rare.
Beyond repairs, I also bought my Carpigiani gelato machine from them, and they made the whole process easy. They helped me choose... read full review
After a long search for the right equipment and ingredients for my new ice cream shop, I am so happy to have found the Cool King, special thanks to Joseph, Avi, and the rest of the team.