“I have been taking my dogs into this clinic for over 15 yrs. Appointment times are very hard to get, and in an emergency I have found that Fair Field Animal Hospital is the only choice for a timely appointment. Wait times are too long if your pet has an infection and requires antibiotics, by the time you can get an appointment the infection may have become debilitating. My dog has an ongoing problem and was prescribed antibiotics by this clinic. Dr. Julie was great and was able to renew the medication without a secondary examination. Recently this problem re-occurred (on Christmas day) and I had to bring my Dog to Fair Field Hospital. They provided an antibiotic as recommended by Dr. Julie but only prescribed a 5 day course. Since Dr. Julie recommended a 2 week course I tried to get the prescription renewed at Summerland Animal Clinic since the condition had been isolated by Dr. Julie. Dr. Rand however would not renew the prescription before the course of medication expired. Since the medication course should not be interrupted I am unable to have this prescription continued. I will simply have to wait until the abscess reappears and then try to get an appointment in Summerland. Communication with the front end staff has been an issue for me. Appointment dates have been very hard to schedule in a timely manner. When my dog was cut on the neck the front end staff couldn't get him into see a vet for a month. I happened to be in the waiting room a couple days later with the dog when Dr. Julie came into the room and we started talking. I showed her the cut and she was able to get me into surgery the next day. Since I had to wait (for the appointment scheduled a month later) the wound had started to heal and required further surgery to allow stitching. My point is that I would like to have the same communication with the new owners as I had with the previous owners. I realize that the front end staff are there to ensure smooth appointment scheduling, however they need to consider the priority of appointments. I have no trouble getting an appointment for non-urgent care (routine vaccinations etc) but it seem very difficult to get an appointment for more urgent care.“
Animal Hospitals
“I have been taking my dogs into this clinic for over 15 yrs.
Appointment times are very hard to get, and in an emergency I have found that Fair Field Animal Hospital is the only choice for a timely appointment. Wait times are too long if your pet has an infection and requires antibiotics, by the time you can get an appointment the infection may have become debilitating.
My dog has an ongoing problem and was prescribed antibiotics by this clinic. Dr. Julie was great and was able to renew the medication without a secondary examination.
Recently this problem re-occurred (on Christmas day) and I had to bring my Dog to Fair Field Hospital. They provided an antibiotic as recommended by Dr. Julie but only prescribed a 5 day course. Since Dr. Julie recommended a 2 week course I tried to get the prescription renewed at Summerland Animal Clinic since the condition had been isolated by Dr. Julie. Dr. Rand however would not renew the prescription before the course of medication expired. Since the medication course should not be interrupted I am unable to have this prescription continued.
I will simply have to wait until the abscess reappears and then try to get an appointment in Summerland.
Communication with the front end staff has been an issue for me. Appointment dates have been very hard to schedule in a timely manner.
When my dog was cut on the neck the front end staff couldn't get him into see a vet for a month. I happened to be in the waiting room a couple days later with the dog when Dr. Julie came into the room and we started talking. I showed her the cut and she was able to get me into surgery the next day. Since I had to wait (for the appointment scheduled a month later) the wound had started to heal and required further surgery to allow stitching.
My point is that I would like to have the same communication with the new owners as I had with the previous owners. I realize that the front end staff are there to ensure smooth appointment scheduling, however they need to consider the priority of appointments. I have no trouble getting an appointment for non-urgent care (routine vaccinations etc) but it seem very difficult to get an appointment for more urgent care.“