About Mercedes-Benz Richmond
Reviews for Mercedes-Benz Richmond
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Monday: ClosedTuesday: 9:30AM - 7PM
Wednesday: 9:30AM - 7PM
Thursday: 9:30AM - 7PM
Friday: 9:30AM - 6PM
Saturday: 10AM - 6PM
Sunday: 11AM - 5PM
Mercedes-Benz Richmond, established in 1998, is a premier dealership specializing in sales, service, and parts for new, used, and certified pre-owned luxury vehicles. Located in Richmond, B.C., the dealership is proud to serve its community with knowledgeable sales staff and OEM factory-trained technicians who are automotive enthusiasts. The dealership is part of the Dilawri Group of Companies, Canada's largest automotive group. Recent customer reviews highlight the dealership’s excellent customer service and professional staff. Buyers appreciated the help from Andy during their purchase of a used vehicle, and Judy from financial services was very prompt in providing information and documents even after a year. Patrick Ng was praised for his patience and professional explanations, creating a warm and helpful experience. Before picking up their car, customers were assisted by Candy Zhang in setting up the program and app, with detailed explanations of buttons and functions. Contact insurance representative Vince was noted for being thorough and thoughtful. Overall, the dealership continues to impress with its efficient processes, helpful staff, and dedication to customer satisfaction.
I would like to express my gratitude towards Jeffrey and Arthur for their excellent service and courtesy today. Jeffrey went out of his way to take me on a longer test drive to ensure I was able to experience all the features of the vehicles I was interested in, he communicated effectively and clearly throughout the appointment. He was very knowledgeable! The general manager Arthur was very understanding, accommodating, and reasonable. He was about to see the things from my point of view and communicated respectfully. For my next Mercedes vehicle, I would only visit Mercedes Benz Richmond. They have me as a loyal and long term client. I highly recommend Jeffrey and Arthur!
My experience at MB Richmond was awesome from start to finish.
Ryan was seriously the best salesperson—super honest, really listened, and worked hard to find the exact right car for me.
Kira in finance was amazing too. She made the whole financing part so easy and zero stress, super professional.
And Candy was so patient and took the time to walk me through every single feature on the car. I never felt rushed and actually understood everything.
If you're thinking about buying a car and want the process to actually feel good, go see this team. Highly recommend!
The dealer Candy and Yao were sooooooooooo amazing, both of them were professional, kind and being full of patience. I can see the passion of the job from them! They were also hilarious and talkative, they introduced every single ritual that I was wondering, so that was absolutely a perfect experience to purchase a car over here!!!