About I know a Guy IT
I Know a Guy IT is a trusted computer repair and tech support service. The business is known for its excellent work, reasonable prices, and friendly customer service. The owner, Robert, is praised for his expertise, efficiency, and approachable manner. He has successfully fixed many electronic issues, from laptop screen problems to external hard drive failures. Customers especially appreciate his quick diagnosis and solutions, often going the extra mile to ensure satisfaction. For example, Robert fixed an Xbox Series S controller's left stick in just one hour, and he took the time to diagnose a gaming laptop’s major problem free of charge, explaining his testing process thoroughly. He is passionate and professional, carefully investigating issues and providing helpful recommendations, even when a repair isn't worth it. Overall, I Know a Guy IT remains a reliable choice for anyone needing computer or device repair services.
I had a great experience with Robert. He was very thorough and clearly knows his stuff. I was in the middle of an important project when my PC suddenly stopped working, so it was a pretty stressful situation, but he stepped in and got things sorted.
He took the time to properly diagnose the issue and made sure everything was actually fixed instead of just doing a quick patch job. You can tell he has a lot of technical knowledge and experience, and he takes his work seriously.
What I really appreciated was that he stuck with the problem until it was fully resolved. My PC is now running perfectly again, and I was able to get back to my work without further...read full review
Was more than happy to offer me advice over the phone on how to successfully complete a Nintendo switch mod chip install. He even encouraged me to call him back if I had any other questions.
Great guy, easily could have raked me over the coals as I am a dummy when it comes to tech stuff, but was super honest and upfront about what things would cost and what my options were with my device.