London drugs is always very clean and the staff are both helpful and pleasant.
Caroline Rose
Feb 2021
love stacking and great friendly staff!
Heather Bourhill
Jan 2021
i have never been more insulted by the customer service desk, I went to pick up my 4 online orders and i wanted to return one thing and have the masks i bought price matched.
she stood there and said i had to find my emails and 4 my 4 orders that is 16 emails beside my other emails i had .
i explained i did not have to do that before it was all done by the customer service attendent. i have always had a great relationship with them; as i spend well over $10,000.00 and more in this store a year. The girl said she did not know how to do it and it was up to me. i said hold onto them , have online orders correct it , then have them delivered as i am not healthy enough to make multiple trips. First i arrived attendent left desk without even acknowledging me. She was helping a customer looking for keyboard. Then she came back to serve me, other customer came back up and the attendent actually started to talk to previous customer during our conversation and left desk in middle of what was my transaction. i was mad . Told her to have online contact ne. I then phoned store when i got to my car and asked for a MANAGER a woman came on and started to argue and talk over me. By the lack of obvious training, i stopped her and said are u a MANAGER or a Supervisor , she stated a supervisor. i asked for her name and told her to have a manager phone me.
i was more upset by the lack of action or ability on the customer service attendent , then anything else. will i shop there again.... at this point i do not know. Will i keep my over $10,000 a year prescriptions there....at this point i do not know , ball is in their court.
Dennis Murphy
London drugs is always very clean and the staff are both helpful and pleasant.
Caroline Rose
love stacking and great friendly staff!
Heather Bourhill
i have never been more insulted by the customer service desk, I went to pick up my 4 online orders and i wanted to return one thing and have the masks i bought price matched. she stood there and said i had to find my emails and 4 my 4 orders that is 16 emails beside my other emails i had . i explained i did not have to do that before it was all done by the customer service attendent. i have always had a great relationship with them; as i spend well over $10,000.00 and more in this store a year. The girl said she did not know how to do it and it was up to me. i said hold onto them , have online orders correct it , then have them delivered as i am not healthy enough to make multiple trips. First i arrived attendent left desk without even acknowledging me. She was helping a customer looking for keyboard. Then she came back to serve me, other customer came back up and the attendent actually started to talk to previous customer during our conversation and left desk in middle of what was my transaction. i was mad . Told her to have online contact ne. I then phoned store when i got to my car and asked for a MANAGER a woman came on and started to argue and talk over me. By the lack of obvious training, i stopped her and said are u a MANAGER or a Supervisor , she stated a supervisor. i asked for her name and told her to have a manager phone me. i was more upset by the lack of action or ability on the customer service attendent , then anything else. will i shop there again.... at this point i do not know. Will i keep my over $10,000 a year prescriptions there....at this point i do not know , ball is in their court.
Ken Nielsen
Very poor customer service!