About PetSmart

PetSmart is a well-known pet supply and services retailer, offering a wide variety of products and services for various pets, including dogs, cats, birds, fish, amphibians, reptiles, and small animals. They have over 10,000 products available in-store and online, and select locations offer additional services such as dog training, grooming, boarding, and adoption. Customers often praise PetSmart for its friendly and helpful staff, noting that the prices are better than other stores. The grooming services are highly recommended, with the groomers being described as friendly, efficient, and great listeners. They do a wonderful job, especially with animals like dogs and cats, and are quick and thorough during grooming sessions. One customer mentioned how the groomer at PetSmart was incredibly accommodating and gentle, winning over both the customer and their cat during grooming. The fish section receives positive feedback for its wide selection and knowledgeable staff. Customers appreciate the staff’s care and understanding, especially when choosing fish suitable for their tanks. They help customers understand what size fish are appropriate and show genuine concern for the animals' well-being. Despite some occasional wait times for fish and plants due to staffing issues, the overall experience remains positive. The store also offers a good return policy, which customers find reassuring. In summary, PetSmart is a large retailer offering a wide range of pet supplies and services. Customers have enjoyed the friendly staff, excellent grooming services, and extensive selection of fish-related items. While there are some reports of wait times for certain products, the overall experience is positive and highly recommended.

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Reviews for PetSmart

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  • Nov 2025

    It's always very friendly every time we visit! I absolutely love the cats at the adoption area and they have lots of products for different types of pets. It's Always a pleasant experience every time. :)

  • Sep 2025

    I just had a fantastic experience at the PetSmart in town. The crew—Kristy, Cecelia, and Leslie—were absolutely amazing in helping me pick out the perfect food and treats for my dog. They really took the time to explain everything, from donations and adoptions to how to use the app and even helped me download it. Thanks to Kristy, I found a new food that’s equivalent to what I used to buy elsewhere, and I’ll be coming back to PetSmart from now on. They were so knowledgeable and noticed my dog might have an allergy, which I really appreciated. Overall, incredible customer service and a great team. Thanks again!

  • Aug 2025

    Had my cat groomed by Carrie. Good job done and I am can tell Lily feels so good with the lion cut in the warm weather. She looks so cute. One of our other cats thought we brought home a new cat and yowled at her for a few days. It was so funny.
    Will be doing this again next summer!

Hours

Monday: 9AM - 9PM
Tuesday: 9AM - 9PM
Wednesday: 9AM - 9PM
Thursday: 9AM - 9PM
Friday: 9AM - 9PM
Saturday: 9AM - 9PM
Sunday: 10AM - 7PM

Location

20015 Langley Bypass #150, Langley

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