Trevor was very helpful & patient with me. Got the job done in record time & answered all questions when I picked up the computer. Politely answered a question I had after I returned home!
Thank you!
Highly recommend this company!
About National Computer Resource - Computer Retail & Repair Shop
National Computer Resource is a reliable computer retail and repair shop known for its kind and helpful service. Their staff guides customers through the repair process, offering fair prices and efficient solutions for laptop emergencies and upgrades. Customers have experienced quick repairs, sometimes completed in just a few minutes, which is quite rare in today's market. The shop has shown generosity by providing some repairs free of charge, reflecting their commitment to customer satisfaction. Staff members are praised for their friendliness and expert knowledge, making interactions pleasant and informative. Customers appreciate the advice given for future upgrades and personal computer maintenance. Although mistakes can happen, the shop demonstrates integrity by making things right, as seen in their handling of a damaged controller. With a focus on dependable service over the years, National Computer Resource is a trustworthy destination for computer and gaming console repairs, consistently providing knowledgeable and personable assistance. Highly recommended for anyone needing help with anything PC or laptop related, from fresh builds to timely repairs done correctly.
Reviews
We are new to Kelowna and chose this repair place based on excellent prior Google reviews. From the time we pulled up to the store, our experience was the opposite of what we were expecting. My son saved and built his own gaming computer, and it required some repair after two years and a failed attempt at fixing himself - which we’ve been encouraging as it is his hobby and he works very hard to earn the money to pay for this himself. The manager at the store was rude, belittling and very much made us feel like a nuisance interrupting his smoke breaks rather than a customer bringing revenue in the door. Any question I asked was rudely and condescendingly answered.
Store did call and leave us a voicemail at 2pm letting us know what they found, which went unchecked due to school/work day. I went to pick up the computer by noon the business day after the VM was left and they charged an additional $50 “bench fee” for the time…..which from what I can tell is a rent charge for the time it spent sitting on their counter.
I will not be back here for any future repairs on any of our family work/personal laptops, and would not recommend this establishment.
TJ is amazing, his knowledge and expertise are on another level. He takes his time to explain everything in detail, which I really appreciate as a gamer. I highly recommend this store!
Photos
Hours
Monday Closed
Tuesday 9AM - 5PM
Wednesday 9AM - 5PM
Thursday 9AM - 5PM
Friday 9AM - 5PM
Saturday 10AM - 4:30PM
Sunday Closed
Good to know
- offers repair services
Location
1980 Cooper Road Suite 102, Kelowna, BC V1Y 8K5
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