We are completely satisfied with the service we received at Motor Werke. The team at Motor Werke is very committed to customer satisfaction every step of the way, in our opinion. We will confidently continue to have our vehicle’s maintenance needs cared for by Motor Werke.
Grant & Angela
About Motor Werke
Motor Werke is a European automotive repair and service shop located in Kelowna, specializing in a wide range of European brands such as BMW, Mercedes, Audi, Porsche, VW, Volvo, Mini, Jaguar, and Land Rover. The shop is well-regarded for its A++ customer service, with staff providing upfront, honest, and well-documented repairs. Customers appreciate the thoroughness of the work, which helps them prioritize immediate and future automotive needs. Many customers mention that the service is great and that the team goes above and beyond to ensure satisfaction.
The shop utilizes leading industry technology and the latest factory diagnostic equipment to ensure high-quality service. The friendly and professional demeanor of the staff, from the administrative team to the technicians, is frequently highlighted. The reception area is welcoming, and a friendly dog adds a personal touch to the environment. Customers also value the convenience of the shuttle service, courtesy cars, and tire storage, which make managing automotive needs easier.
Recent reviews reflect high praise for the team’s dedication. One customer noted that their Pathfinder was brought back to life after service, while another expressed appreciation for Kevin’s work on a Toyota Sienna with 250k km, describing it as feeling like a new vehicle again. A customer shared how Chris and the team went above and beyond to address an unexpected issue before a last-minute road trip, highlighting the professionalism and care received. Many customers also mention the affordability of the service compared to dealerships, along with the systematic and detailed approach to handling clients and their cars. Overall, Motor Werke is seen as a top choice for European vehicle owners in the area, praised for the passion and attention to detail of the staff, and consistently recommended for quality, reliable automotive care.
Reviews
Brad and his team are awesome! I was very impressed with the professionalism exhibited by Motor Werke and how I was kept up to date as the work on my vehicle progressed.
Chris and the team at Motor Werke have been maintaining our vehicles since 2009. Our most recent service experience (2018 Audi S5) is why we keep coming back. Booking the appointment time of choice and obtaining a pre-work quote was made easy by Misti; Sophie provided excellent service advice and kept me informed throughout the process; the technician Brian made himself available to explain thoroughly the steps involved to complete the service (including photos), and Chris always manages to say hi and provide assurance that we will be looked after. Having a loaner car available, and getting our car back fully washed (both without charge), were added bonuses. Service and… read full review
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Hours
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- masks required
Location
1755 Springfield Road Suite 118, Kelowna, BC V1Y 5V5
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