Lensmakers Optical in Kamloops' Aberdeen Mall is a one-stop shop for all your optical needs. They offer a full selection of the latest lens products at the lowest prices, as well as one-hour optical services, eye testing, repairs, and cleaning. The business is known for its exceptional customer service, with reviewers praising the staff's helpfulness and empathy, especially in emergency situations. One customer's son's glasses were unexpectedly damaged, but the staff at Lensmakers were able to assist them promptly, even offering a buy one, get one free deal. Another customer had their damaged eyeglasses repaired free of charge, and was impressed with the quick turnaround and quality of the service. Overall, Lensmakers Optical is highly recommended for its wide range of products, efficient service, and friendly, accommodating staff.
Customer service was top notch, they go the distance on inoculation of the eye wear, prices, deals, how long it will take to get the glasses, warranty. No hidden fees or details!! So happy with my purchase!! Highly recommend!
Our sons glasses met an untimely death.... On a long weekend. Our regular optometrist was closed for three more days and usually have a lead time of 5-10 business days for glasses. I was really worried we would be waiting weeks for new glasses when I found Lensmakers was open at the mall. I saw a review saying they were helpful in an emergency. I called and Maria was sooooo helpful! She answered the phone before the store was even open. I was so flustered by the unexpected accident, having to pay for new glasses and our optometrist being closed but she was so calm and empathetic. She told me I could come in right away to pick out a pair of lenses and they could have them...read full review
** DAMAGED EYEGLASSES **I went in to see if I could get my damaged eyeglasses fixed due to playing softball,,, Mary was very accommodating. Turns out they fit just as good from day one. ( Mary refused to charge me for the repair ). I figured after 13 years it was time for some new glasses,,, right from the get-go from the eye exam to picking up my glasses from one day service. Absolutely outstanding,,, I left with a huge smile on my face and I would recommend this place to anybody.