Dealt with them for a few years now great service friendly staff
Mike McIndoe
Jun 2025
Made an appointment a week out to get a trailer hitch installed. Showed up and they had not ordered it and were quite rude about being busy and having to wait another week, I will not go back to this shop.
Jennie M.
May 2025
My car needed an out of province safety for insurance, and I'm so happy with the service I got from here. The lady at the front desk was in touch with me all day and made sure everything went smoothly. Such a welcoming person. Can't speak to the mechanical work as I didn't need anything done, but I would come back in the future!
TNT Family
Mar 2025
I’m kind of shocked at the bad reviews, and just want to point out that almost all of them are in regard to the U-Haul side of this business and not actually the mechanics.
I have been coming here for my automotive repairs for more than ten years since moving to Cranbrook and have had nothing but top tier service.
The ladies at the front are always so kind and friendly and Doug is an absolute gem of a human being. He is honest and works with integrity. Once he turned down doing a repair because he didn’t feel right about doing an expensive repair on a vehicle that was on its last legs anyway and told me to save my money. How many mechanics would turn down making at least $2000 for a quick day job for integrity? It’s a smaller shop so maybe it takes a smidge longer than going to a dealership but I’ve never had their work fail on me and I’ll continue to use them.
Nora-Jean Russell
Mar 2025
very happy with the service i received today price was great for the job they did ...ill be definitely coming back...great people .
Dax S
Sep 2024
Helpful and friendly folks assisted us with our u haul rental
Amy Rae
Sep 2024
We wished we had read the reviews before we went here, but went off the recommendation off another place as they were too full.
Communication is very poor, but maybe we are used to exceptional service in New Zealand. The communication between the mechanics and front desk is TERRIBLE, the receptionist looks terrified to ask them anything (I understand after we saw first hand how they talk to her). We had to ring 3 times (over a span of 5 hours) in an afternoon to try and get an update as we were sitting there in limbo when they indicated it should be ready that day when we dropped it off (they said they would ring back once having talked to the mechanic). At the last minute 4:45pm they rang to say our vehicle won’t be ready today which is very poor. We then had to scramble to find accomodation for the night (costing more money).
We came in to sit in the office for the next day while it was being worked on (no other place to go and wanted to have updates rather than no communication at all). Heard one of the mechanics yelling at the reception lady, not OK at all, treat your staff & colleagues with the respect they deserve.
ALL we wanted was some sort of update/timeframe on when it would be completed so we could book accomodation or not, but that seemed to piss them off (we were polite, I really tried to be calm about it but when they start saying sarcastic remarks it really is hard to not get upset, so I had to leave for a moment to cry outside). We were not expecting miracles or it be done 10x faster than normal, just some simple respectful communication of if we have to make other plans or not for the evening. The mechanic came in and said it’s done and slammed the paperwork on the desk to the receptionist. How bloody RUDE when we spent over $1,600.
Everyone looks miserable here so only come as a last resort.
Both the owner and son were ARROGANT and awful with what they say to customers and their staff. Not the nice Canadian people we expected.
Richard Smith
Aug 2024
I was coming through town on my way to Nelson. Injector went, they were great and had me going the next day. However I made it 160 km down the road. I called the owner and he said bring it back. Well I was closer to my destination than I was at this place. I would’ve needed to tow it and get another hotel room. I strongly believed it was a different problem then the new injector he just put in, so had it towed to a closer shop. The other shop said it was the new injector that was faulty. I tried many times to get ahold of the owner to see if there was something else to try but never called back. After confirming it was the same injector that was faulty he ignored my calls. I even stopped in on my way back through and gave a copy of the invoice to show a reputable chev dealer did the work and the procedures they went through. The guy would not talk to me. The receptionist said he was too busy. So I had to eat the cost of both the injector he replaced plus the new one that replaced the one he put in. I was happy at first, but he does not stand behind his work, so beware.
Chris Hopkins
Apr 2024
I brought my 7.3l diesel here. These guys took great care of her ?
Blue L.
Oct 2023
Rating should be a ZERO. Fooled twice by them, several years apart.Locals that I've spoken with all have similar experiences with them. DO NOT TAKE YOUR VEHICLE TO THIS *SHOP* They will *find* things to fix that don't need fixing.
Brian Mcginnis
Dealt with them for a few years now great service friendly staff
Mike McIndoe
Made an appointment a week out to get a trailer hitch installed. Showed up and they had not ordered it and were quite rude about being busy and having to wait another week, I will not go back to this shop.
Jennie M.
My car needed an out of province safety for insurance, and I'm so happy with the service I got from here. The lady at the front desk was in touch with me all day and made sure everything went smoothly. Such a welcoming person. Can't speak to the mechanical work as I didn't need anything done, but I would come back in the future!
TNT Family
I’m kind of shocked at the bad reviews, and just want to point out that almost all of them are in regard to the U-Haul side of this business and not actually the mechanics.
I have been coming here for my automotive repairs for more than ten years since moving to Cranbrook and have had nothing but top tier service.
The ladies at the front are always so kind and friendly and Doug is an absolute gem of a human being. He is honest and works with integrity. Once he turned down doing a repair because he didn’t feel right about doing an expensive repair on a vehicle that was on its last legs anyway and told me to save my money. How many mechanics would turn down making at least $2000 for a quick day job for integrity? It’s a smaller shop so maybe it takes a smidge longer than going to a dealership but I’ve never had their work fail on me and I’ll continue to use them.
Nora-Jean Russell
very happy with the service i received today price was great for the job they did ...ill be definitely coming back...great people .
Dax S
Helpful and friendly folks assisted us with our u haul rental
Amy Rae
We wished we had read the reviews before we went here, but went off the recommendation off another place as they were too full.
Communication is very poor, but maybe we are used to exceptional service in New Zealand.
The communication between the mechanics and front desk is TERRIBLE, the receptionist looks terrified to ask them anything (I understand after we saw first hand how they talk to her). We had to ring 3 times (over a span of 5 hours) in an afternoon to try and get an update as we were sitting there in limbo when they indicated it should be ready that day when we dropped it off (they said they would ring back once having talked to the mechanic). At the last minute 4:45pm they rang to say our vehicle won’t be ready today which is very poor. We then had to scramble to find accomodation for the night (costing more money).
We came in to sit in the office for the next day while it was being worked on (no other place to go and wanted to have updates rather than no communication at all). Heard one of the mechanics yelling at the reception lady, not OK at all, treat your staff & colleagues with the respect they deserve.
ALL we wanted was some sort of update/timeframe on when it would be completed so we could book accomodation or not, but that seemed to piss them off (we were polite, I really tried to be calm about it but when they start saying sarcastic remarks it really is hard to not get upset, so I had to leave for a moment to cry outside). We were not expecting miracles or it be done 10x faster than normal, just some simple respectful communication of if we have to make other plans or not for the evening. The mechanic came in and said it’s done and slammed the paperwork on the desk to the receptionist. How bloody RUDE when we spent over $1,600.
Everyone looks miserable here so only come as a last resort.
Both the owner and son were ARROGANT and awful with what they say to customers and their staff. Not the nice Canadian people we expected.
Richard Smith
I was coming through town on my way to Nelson. Injector went, they were great and had me going the next day. However I made it 160 km down the road. I called the owner and he said bring it back. Well I was closer to my destination than I was at this place. I would’ve needed to tow it and get another hotel room. I strongly believed it was a different problem then the new injector he just put in, so had it towed to a closer shop. The other shop said it was the new injector that was faulty. I tried many times to get ahold of the owner to see if there was something else to try but never called back. After confirming it was the same injector that was faulty he ignored my calls. I even stopped in on my way back through and gave a copy of the invoice to show a reputable chev dealer did the work and the procedures they went through. The guy would not talk to me. The receptionist said he was too busy. So I had to eat the cost of both the injector he replaced plus the new one that replaced the one he put in. I was happy at first, but he does not stand behind his work, so beware.
Chris Hopkins
I brought my 7.3l diesel here. These guys took great care of her ?
Blue L.
Rating should be a ZERO. Fooled twice by them, several years apart.Locals that I've spoken with all have similar experiences with them. DO NOT TAKE YOUR VEHICLE TO THIS *SHOP* They will *find* things to fix that don't need fixing.