Mackenzie Gartside & Associates

Mackenzie Gartside & Associates is a team of dedicated and customer-focused mortgage professionals, many of whom are second or third generation locals in the Comox Valley. They are committed to building long-term, positive relationships with their clients and the community. The team is known for providing professional and prompt service, making the mortgage experience positive and smooth for their clients. They utilize technology, such as sending documents with explanatory videos, to reduce the need for in-person meetings. Clients have appreciated the team's empathy, patience, and knowledge, especially during difficult situations. One client mentioned feeling welcomed and having their financing needs handled proficiently and expeditiously by Thu. Overall, Mackenzie Gartside & Associates is highly recommended for their excellent service. Recently, clients shared that Mackenzie Gartside & Associates made remortgaging and buying a home simple and easy. They described the process as feeling like a VIP pass through what could have been a stressful paperwork jungle. The team was praised for being professional, proactive, and always keeping clients informed, so there was never any confusion about what would happen next. Special recognition was given to Thu, who not only guided clients through the process but also made them feel confident and cared for. Many mentioned that trusting someone with their mortgage was made effortless thanks to Thu's care and expertise. The team is highly recommended for anyone seeking a reliable and supportive mortgage experience, especially first-time homebuyers.