About Best Buy
Best Buy is an electronics store chain that specializes in various product categories, including computers and accessories, mobile devices, TVs and home theatre, and video games. They offer services such as online product reservation and in-store pick up, free shipping on orders over $35, and a Low Price Guarantee. Best Buy Canada also has in-house Geek Squad Agents who assist with technology-related issues. Recent customer experiences at the Chilliwack Best Buy have been very positive. Customers have found the staff to be helpful, knowledgeable, and friendly. One customer expressed love for their ebike gift, particularly enjoying the basket holder for their pet during rides. Another customer appreciated Store Manager Ryan, noting he is kind, polite, and thoughtful, which encourages them to recommend Chilliwack Best Buy to others. Kent, the supervisor working on Father’s Day, has also been highlighted as a credit to the location. He was well spoken, friendly, and very helpful during a customer’s purchase of a Google Pixel Watch. Overall, customers have found the staff at Best Buy to provide a pleasant and accommodating shopping experience.
I had an excellent experience at Best Buy thanks to Shagun K. Shagun was knowledgeable, patient, and genuinely helpful throughout the entire process. She took the time to understand my needs, explained all the options clearly, and made sure I am comfortable with my purchase. Her professionalism and friendly attitude made the experience smooth and stress-free. Highly recommend asking for Shagun K, if you are shopping at Best Buy! Chilliwack, BC
Really incompetent staff, went in to pick up an order I placed for pick up, and was ignored for 15 minutes while standing at the pickup counter, without so much as a “hello” or “could I grab someone to help you?”
Finally someone came up to me (after I asked), and looked at me in straight up bewilderment and confusion that I could even pick up an online order in store. She helped eventually, and clearly wasn’t new cause the process afterwards was totally normal, just seems like the staff here just really don’t care about customer service even at the most basic level.
Oh Best Buy. Not the most helpful team in the world. Waited alone at the till for a while to pick up a package. A manager told me to wait for another employee - waited again. That manager then offered to help but claimed I wasn’t authorized and turned me away. I felt like a bit of a fool BUT after reading the pickup instructions from the courier (The same instructions said Best Buy Manager was referring to), I could indeed sign and pick up the package!
After another small dilemma I finally walked out with my package.
I know it may seem busy on the floor, but it would be a better shopping experience for me if they took some time and didn’t try to pass me off...read full review