SEPHORA

Dec 2023

It was crowded because of the black Friday sale. I'm lost about which product should I buy and it is my first time buying a liquid foundation. My friend recommended me NARS foundation but can’t decide which shade is best for me. I asked for assistance and “Bhav” helped me with that. She is very patient since the machine for some reason is having a hard time taking the picture of my skin. She gave me options and explained and answered all my questions with correct knowledge. I like that you can talk to them like a friend asking for advice. The only thing missing from giving them 5 stars is the cleanliness of the shelves. The makeup tester is all over the place....read full review

Dec 2023

Was buying a gift for my grandma and the lady at the front wasn’t very warm. I was in a good mood so I was trying to start a conversation, ask employees favourite scents, but I felt followed around when I was smelling stuff. I was met with cold and blunt attitudes, and uninterested responses. The lady who originally helped me was so nice and gave me full service and when I got my stuff rung in by the blonde lady she wasn’t very interested in talking. Which is fine maybe she had a bad day. But it was a really cold interaction, shopping isn’t as fun as at use to be when employees just don’t want to make it a fun experience or interact.

Nov 2023

Every big mall needs a Sephora and it is great Brentwood has one. It is located on the newer side at the outdoor plaza. That means it is a walk from the car park. I ordered online to pick up at the store. Somehow there is no option for curbside pick up. I wish there is some parking spots on the street closest to it for that. As it was, I had to trek from the parking lot by London Drugs (currently still free parking there) to Sephora just to pick up my purchase. The pick up was simple. Just inform the staff (usually there is one standing near the door) you are there for pick up. They will bring your purchase to you. You don't even need to go all the way inside to the cashier...read full review