Absolutely fantastic customer service, professionalism and solutions from all staff at this location who assisted me with an autoship order that an Uber driver faked a pickup and delivery for. The staff allowed me to come in to pick up the order myself using a friend’s vehicle. I know the extra steps they had to take at the back-end to even/close everything out at the end of my weird Uber saga wasn’t ideal. But they went above and beyond for me anyways and did so with the utmost professionalism and courtesy. It is such a rare thing for people seemingly these days to take steps like this for strangers, so this positivity stands out so much for me! I wanted to share... read full review
December 2025
We bring our lovely but very anxious dog to Petsmart Burnaby Market Crossing location for grooming - they always do an incredible job, and most recently, Ana did such an amazing job on our dog when he was being really nervous on Christmas Eve when it was so busy - we were so thankful for an outstanding customer and dog friendly experience on a busy holiday. Recommend Ana and her team, so lovely!
December 2025
I would like to commend Tawna, manager of Petsmart Market Crossing Burnaby for turning an unfortunate and stressful encounter in the grooming salon a few weeks ago into a pleasant and heartwarming experience for my family and Golden Retriever. Her professional and caring demeanor made such a difference in our day. I almost walked out never wanting to return as a regular customer but she assured us my dog will be cared for in good hands. Special thanks to Ghazal for stepping up to provide a wonderful grooming service. Thank you for your kindness and for treating my baby to her birthday spa day!
Absolutely fantastic customer service, professionalism and solutions from all staff at this location who assisted me with an autoship order that an Uber driver faked a pickup and delivery for. The staff allowed me to come in to pick up the order myself using a friend’s vehicle. I know the extra steps they had to take at the back-end to even/close everything out at the end of my weird Uber saga wasn’t ideal. But they went above and beyond for me anyways and did so with the utmost professionalism and courtesy. It is such a rare thing for people seemingly these days to take steps like this for strangers, so this positivity stands out so much for me! I wanted to share... read full review
We bring our lovely but very anxious dog to Petsmart Burnaby Market Crossing location for grooming - they always do an incredible job, and most recently, Ana did such an amazing job on our dog when he was being really nervous on Christmas Eve when it was so busy - we were so thankful for an outstanding customer and dog friendly experience on a busy holiday. Recommend Ana and her team, so lovely!
I would like to commend Tawna, manager of Petsmart Market Crossing Burnaby for turning an unfortunate and stressful encounter in the grooming salon a few weeks ago into a pleasant and heartwarming experience for my family and Golden Retriever. Her professional and caring demeanor made such a difference in our day. I almost walked out never wanting to return as a regular customer but she assured us my dog will be cared for in good hands. Special thanks to Ghazal for stepping up to provide a wonderful grooming service. Thank you for your kindness and for treating my baby to her birthday spa day!