About PetSmart
Reviews for PetSmart
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Monday: 9AM - 9PM
Tuesday: 9AM - 9PM
Wednesday: 9AM - 9PM
Thursday: 9AM - 9PM
Friday: 9AM - 9PM
Saturday: 9AM - 9PM
Sunday: 10AM - 7PM
PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products in stores and online to meet all of your pet's needs. The store provides a varied selection to cover the needs of dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, and mice. Customers can now shop online and pick up at their local PetSmart within two hours. Select store locations offer dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp, and pet adoption services. Customers have praised the store's pet grooming services, with one reviewer appreciating the exceptional work of Stephanie B., who treats pets with care, especially those with anxiety and allergies. Additionally, Jaye, noted for her kindness and knowledge, helped a customer find the right products for their Betta fish, making their shopping experience very positive. Julian also received high praise for his fantastic customer service, as he assisted a customer in finding the perfect harness for their dog, demonstrating the knowledgeable and helpful team at PetSmart.
Absolutely fantastic customer service, professionalism and solutions from all staff at this location who assisted me with an autoship order that an Uber driver faked a pickup and delivery for. The staff allowed me to come in to pick up the order myself using a friend’s vehicle. I know the extra steps they had to take at the back-end to even/close everything out at the end of my weird Uber saga wasn’t ideal. But they went above and beyond for me anyways and did so with the utmost professionalism and courtesy. It is such a rare thing for people seemingly these days to take steps like this for strangers, so this positivity stands out so much for me! I wanted to share...read full review
We bring our lovely but very anxious dog to Petsmart Burnaby Market Crossing location for grooming - they always do an incredible job, and most recently, Ana did such an amazing job on our dog when he was being really nervous on Christmas Eve when it was so busy - we were so thankful for an outstanding customer and dog friendly experience on a busy holiday. Recommend Ana and her team, so lovely!
I would like to commend Tawna, manager of Petsmart Market Crossing Burnaby for turning an unfortunate and stressful encounter in the grooming salon a few weeks ago into a pleasant and heartwarming experience for my family and Golden Retriever. Her professional and caring demeanor made such a difference in our day. I almost walked out never wanting to return as a regular customer but she assured us my dog will be cared for in good hands. Special thanks to Ghazal for stepping up to provide a wonderful grooming service. Thank you for your kindness and for treating my baby to her birthday spa day!