Bought a carpet from them years ago. It was installed and had "waves" in it. Undulating bumps if you will. The guy, and I thibk it was MIKE himself not to worry it will go away in less than a year. Here I am more than 4 years later and STILL they are there. I even told him I didn't thibk it was professional to have such bumps/waves in the carpet and he just smiled at me.i remember this! NEVER GO THERE FOR FLOORING AGAIN
September 2021
We had Mike's flooring do our laminate flooring July of 2019 and were happy with the job. Until May of 2020 as two of the pieces started to separate. We reached out first to the showroom and talked to Nicole the girl who helped us pick out the laminate flooring . She said Mike would get back to us ASAP. We had to call many times not only to the showroom but also Mike's cell phone finally after 3 months they sent a worker out to have a look and he told us that he would talk to Mike about having the warranty work done as they didn't do a proper job laying it down After another month I got ahold of Mike and he said it was a warranty issue with the supplier.... read full review
December 2020
Unprofessional and untrustworthy.
Keep in mind,what they offer for warranty is nothing but jokes.
If they install bad floor, they find ways to turn in about you , if product is bad , they claim it’s something you did that caused it to turn bad.
We claimed warranty on cracked laminate and they said we did something that cause the laminate to crack. They didn’t even bother to send someone to check the damage.
Stay away from this business.
Bought a carpet from them years ago. It was installed and had "waves" in it. Undulating bumps if you will. The guy, and I thibk it was MIKE himself not to worry it will go away in less than a year. Here I am more than 4 years later and STILL they are there. I even told him I didn't thibk it was professional to have such bumps/waves in the carpet and he just smiled at me.i remember this! NEVER GO THERE FOR FLOORING AGAIN
We had Mike's flooring do our laminate flooring July of 2019 and were happy with the job. Until May of 2020 as two of the pieces started to separate. We reached out first to the showroom and talked to Nicole the girl who helped us pick out the laminate flooring . She said Mike would get back to us ASAP. We had to call many times not only to the showroom but also Mike's cell phone finally after 3 months they sent a worker out to have a look and he told us that he would talk to Mike about having the warranty work done as they didn't do a proper job laying it down After another month I got ahold of Mike and he said it was a warranty issue with the supplier.... read full review
Unprofessional and untrustworthy. Keep in mind,what they offer for warranty is nothing but jokes. If they install bad floor, they find ways to turn in about you , if product is bad , they claim it’s something you did that caused it to turn bad. We claimed warranty on cracked laminate and they said we did something that cause the laminate to crack. They didn’t even bother to send someone to check the damage. Stay away from this business.