About MAC Cosmetics
MAC Cosmetics in Metropolis has a friendly and knowledgeable team, including long-time members and newer staff. They provide excellent customer service, helping clients find the perfect color match for various products. The concierge program allows customers to text in requests and receive accommodating assistance. One customer had a memorable experience with Shree, who was professional, warm, and attentive during a wedding makeup session, creating a stunning look that lasted all day. Another customer received excellent service while finding a well-matched foundation color with help from Sharee. Additionally, a first-time visitor felt welcomed and supported, leaving with newfound confidence and appreciation for the kindness shown by the staff. Overall, MAC Cosmetics offers a positive shopping experience with helpful and kind employees.
I had truly exceptional service at MAC Metrotown on December 21. The woman who helped me was so lovely, knowledgeable, attentive, patient, kind, and fun. Even though it was 8:45 she still went above and beyond to get a Christmas present sorted for my mum, as well as ensure I received a gift from my points before the year end. She was in a shockingly good mood for someone serving the public during the Christmas season. I didn't catch her name but my receipt cashier : 1731533. She made a dreaded trip to mall a joyful experience, I left with a big smile on my face. Thanks mystery woman!
Jess
I'm usually afraid of pressure sales when I go to cosmetic stores but I had a very pleasant shopping expericence with Natalia. She kindly helped me try different foundation colours and finding items I like. She also gave me a different type of liquid foundation sample to try at home. I'm so glad I tried at home and see the difference. Thank you.
Always a lovely experience shopping at MAC, especially the Metrotown location! Staff here are dedicated to providing the best customer experience, and I truly feel valued every time I visit. I recently purchased the newly formulated Studio Fix powder, and the lady helping me made sure I was happy with the new shade I had to pick out due to the old range of shades being discontinued. I am also a huge fan of their lipsticks and Strobe Cream and will definitely be back to pick up more of these!