About Lotus Flower Boutique (GILMORE)
Lotus Flower Boutique is a floral shop that has received mixed reviews from customers. Many appreciate the exceptional service provided by the owner, who is described as kind and accommodating. One customer highlighted a last-minute request for a wedding bouquet that the owner fulfilled on her day off, saving her special day. Another customer, who ordered from Australia, praised the beautiful sympathy arrangement and the shop's patience with their order. However, there have been some issues with organization and delivery. One customer was disappointed when their Valentine's Day flowers, preordered a week in advance, were forgotten. Despite a late-night call and text about the order, the flowers never arrived, leading to frustration. While some customers acknowledge that mistakes can happen, they emphasize the importance of strong customer service to resolve issues. Overall, Lotus Flower Boutique is recognized for its lovely flowers and willingness to make things right, but it may need to improve its order management.
Nothing was too much trouble for the wonderful folk at Lotus. They went out of their way to assist us with a slightly unusual request.
Ordered a beautiful bunch for a grieving friend, from Australia. Natalie was so great with communication on WhatsApp and seriously went above and beyond... When I visit Vancouver I have to meet her and say a big thanks irl, it's been so great dealing with this florist. The bouquet was bright as requested and was so well received, with delivery after work hours, which helped make sure it was delivered to the hands of our beautiful friend. I called in a extra task, being that I was in Oz, and asked her to grab a special bottle to go with the florals.. She absolutely nailed that extra little job. Thanks Natalie :))))
If you’re looking for a bouquet that is worth your money and last long, this is the best flower shop in my opinion. My partner inquired and got me a bouquet for my graduation while he was out of town and they nailed the design and colours he requested. It’s been a month and the flowers are wilted but still looks really good! The bouquets I’ve gotten from other flower shops would wilt around a week, which is understandable, but if you want a bouquet that last long then I would 100% recommend this flower shop out of all.