Big O Tires - South Burnaby

Mar 2024

I needed a nail removed from my tire, and the tire patched...or at least I thought I did. Not only was the guy pleasant over the phone and in-person, he charged me nothing when his staff discovered that the nail did not puncture the tire. He then turned down each of my three offers to pay him something for his staff's time, and I also got my tires pumped to the correct pressure.Such experiences speak very highly of this location's business practices, and the mindsets of the people that run it.

Mar 2024

I have been taking my vehicles to Big O Tires for several years now. To start with I only went there for tire changes but eventually started going to them for everything. The service has been amazing from Imfaz and team. Also wishing best of luck for the new ownership. I have never been made to feel that I was being taken advantage of - in fact the opposite has been the case.They always make sure I understand what is needed and the charges are more than reasonable. They go out of their way to provide a level of customer service that is seldom seen anymore. I would recommend them without hesitation.

Nov 2023

Ordered brand new winter tires from Black Circle. I called before hand to get a quote for changing the winter tires. Was quoted $135. After the tires got changed was told that there is an additional $10 for materials fee. This place is already charging more than other places (I normally get charged $100 to $120 for changing to winter tires). I ended up paying $163 after taxes and this "material" charge. Ended up paying more than expected. Was definitely not transparent about their pricing.Edit: Owner reached out properly to fix the miscommunication.