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We had ongoing problems with our wine room chiller that had been installed only two years ago. It was clearly a manufacturer issue, and not related to the actual installation. Rather than charge for the service and parts at full retail (for this out of warranty problem) they got the parts and installed them at a significantly discounted rate. They certainly didn’t need to do that, but they recognized the need to treat the customer right! Thank you.
I have dealt with Temco and they have been servicing the HVAC system at my commercial building for several years. They have always been top notch and provide great customer service. Today I encountered an emergency situation with an air conditioning unit for one of the tenants and they were quick to respond. I talked to Brandy this morning and she immediately communicated with the tenant what was going on and she was able to get a technician to the property in just a few hours. Duncan arrived at the property, spoke to tenant and came up with a diagnosis and solution. Not only did Brandy and Duncan give my situation their immediate attention but they were able to provide... read full review
We bought an older home with two Trane HVAC units....they were beginning fail being 20 years old. The sales and service we received was exemplary. They even arranged through a third party for interest free financing for one year helping us replace our two Trane units with Carrier units.