About Roto-Rooter Plumbing & Water Cleanup
Roto-Rooter Plumbing & Water Cleanup is a dependable plumbing service available 24 hours a day, specializing in emergency services. They handle a wide range of plumbing issues including sump pumps, toilets, faucets, garbage disposals, water heaters, bathtubs, showers, and outside faucets. The company is well-known for its drain and sewer cleaning expertise, addressing clogs, blockages, slow drains, and leaking pipes. Customers have praised the company's quick response times, with technicians arriving within an hour for emergency calls. The staff is noted for their professionalism and thoroughness, working diligently to resolve plumbing problems efficiently. The technicians are also appreciated for explaining issues clearly and going above and beyond to help customers understand how to prevent future problems. Roto-Rooter also provides water damage restoration and cleanup services for sewage and water backups. Although some customers find the service expensive for short visits, they recognize the value of quick diagnosis and effective repairs. Overall, clients have been satisfied with the courteous and professional staff that handle intake requests and perform repairs efficiently.
Thank you Cole for your time and patience with us. We noticed an issue with our front bathroom around 5 am this morning. My husband gave Roto-Rooter a call around 5:30. The receptionist informed us that a technician would be out between 8 and 9 in the morning. We received a courtesy call around 7:30 am informing us that a technician would be in our area in 25/30 minutes. A few minutes before 8 am, Cole arrived. We told him about our situation and he got right to work. He even found our main line where our toilets dump, something that we were unable to discover when we had another company out almost a year ago. Cole was amazing and super helpful. Now,cwe have a working...read full review
Cole the technician did a great job. It’s good that they offer a same day service. I’ve called Roto-rooter a few times in the past and always with positive results. I was advised up front of the price increases, so no surprise here, but their services are definitely on the pricey side.
From the first phone call to the actual interaction with the technician (Diego), our experience was very positive. Diego was friendly, honest, and very informative. We had a drain clog and it was taken care of within 2 hours of our phone call (with a very lovely woman). We did decline the extremely expensive repair for a belly (unrelated to the clog but still a concern for the future) provided by a follow up person.