Took nearly 4 hours do to massive wait times. She examined me for 60 seconds and told me I had IBS without running a single test and gave me an OTC heartburn medication. Absolutely useless. I could have gone to Walmart for the same level of care.
Zig Zarley
Feb 2025
I had a good experience, Tina and the staff including the docs were very pro.
Aiden T
Feb 2025
Dr. Fretz-Mason has actively gotten in the way of my health improving. I've had massively elevated inflammation markers for a month and she has refused to do anything to treat it. She prefers to drag out every process as long as possible because she's not an actual doctor - all she can do is send patients to Tucson for colonoscopies.
The receptionists have been much more personable and helpful than Dr. Fretz-Mason, but I'm afraid they don't really know what they're doing either. I've never seen a clinic run with such negligence and incompetence.
Heather Talbot
Feb 2025
Useless. 100 % useless. Lana Fretz-Mason is one of the most incompetent medical practitioners my family has ever had the displeasure of coming in contact with. She spends as little time as possible with the patient, and seems to have little to no interest in actually helping them heal.
Daniella Lambert
Feb 2025
Worst experience ever. I had a referral and I been waiting for them to call me. Since I didn't hear from them in almost a month I decided to call them. I was told don't call us we'll call you. 8 months later still no call. I found my own surgeon in Tucson. I just had endoscopy and hiatal hernia repair done by Dr Kelly Lara at the Northwest medical center on Houghton. He's amazing and I recommend him to anyone who needs his medical support.
Emma Sterling
Jan 2025
This was the first time this year I ever went to these people and they're the best they're knowledgeable, quick and friendly. They do all the procedures right there in the office which was different but I really liked it
Anne Mad
Nov 2024
This was my 2nd time going here and I just want to thank the nursing staff so much. They are top notch and made such an unpleasant procedure much more tolerable. Dr. Kisso was very pleasant to talk to and answered my questions so I could even understand them while foggy. The printout of the results and images are excellent to reread when you get home if you forget anything that was said.
Breanna Hamilton
Nov 2024
The office staff is incredibly rude. I have repeatedly waited 20 + minutes on hold only to have the call disconnected. If you go in to make an appointment or ask questions they are rude and act like you are wasting their time. I did like the NP but I will not be returning.
Cantyoutakea Joke
Oct 2024
The absolute worst
Scarlett Fahrenson
Sep 2024
I gave it up to schedule an appointment for my husband. Called three times and waited 45 min the first time listening to a stupid tune, 50 min the second time and 35 min the third time before I hung up frustrated. Nobody can tell me that this office has hundreds of calls per day. So I decided to go there personally to get an appointment. The rude young lady at the front desk just looked at me and said I have to wait until she is finished with what she is doing. After 25 minutes standing in front of the window, watching her making copies I left. We have now an appointment in Tucson.
Jessica Smith
Took nearly 4 hours do to massive wait times. She examined me for 60 seconds and told me I had IBS without running a single test and gave me an OTC heartburn medication. Absolutely useless. I could have gone to Walmart for the same level of care.
Zig Zarley
I had a good experience, Tina and the staff including the docs were very pro.
Aiden T
Dr. Fretz-Mason has actively gotten in the way of my health improving. I've had massively elevated inflammation markers for a month and she has refused to do anything to treat it. She prefers to drag out every process as long as possible because she's not an actual doctor - all she can do is send patients to Tucson for colonoscopies.
The receptionists have been much more personable and helpful than Dr. Fretz-Mason, but I'm afraid they don't really know what they're doing either. I've never seen a clinic run with such negligence and incompetence.
Heather Talbot
Useless. 100 % useless. Lana Fretz-Mason is one of the most incompetent medical practitioners my family has ever had the displeasure of coming in contact with. She spends as little time as possible with the patient, and seems to have little to no interest in actually helping them heal.
Daniella Lambert
Worst experience ever. I had a referral and I been waiting for them to call me. Since I didn't hear from them in almost a month I decided to call them. I was told don't call us we'll call you. 8 months later still no call. I found my own surgeon in Tucson. I just had endoscopy and hiatal hernia repair done by Dr Kelly Lara at the Northwest medical center on Houghton. He's amazing and I recommend him to anyone who needs his medical support.
Emma Sterling
This was the first time this year I ever went to these people and they're the best they're knowledgeable, quick and friendly. They do all the procedures right there in the office which was different but I really liked it
Anne Mad
This was my 2nd time going here and I just want to thank the nursing staff so much. They are top notch and made such an unpleasant procedure much more tolerable. Dr. Kisso was very pleasant to talk to and answered my questions so I could even understand them while foggy. The printout of the results and images are excellent to reread when you get home if you forget anything that was said.
Breanna Hamilton
The office staff is incredibly rude. I have repeatedly waited 20 + minutes on hold only to have the call disconnected. If you go in to make an appointment or ask questions they are rude and act like you are wasting their time. I did like the NP but I will not be returning.
Cantyoutakea Joke
The absolute worst
Scarlett Fahrenson
I gave it up to schedule an appointment for my husband. Called three times and waited 45 min the first time listening to a stupid tune, 50 min the second time and 35 min the third time before I hung up frustrated. Nobody can tell me that this office has hundreds of calls per day. So I decided to go there personally to get an appointment. The rude young lady at the front desk just looked at me and said I have to wait until she is finished with what she is doing. After 25 minutes standing in front of the window, watching her making copies I left. We have now an appointment in Tucson.