Massage Envy

Mar 2026

The person at desk was rude. Charge my credit card for unauthorized amount. At Ardmore pa store. Also cancelled my Groupon appointment so she could charge my card for a regular appointment amount. I will be filing charges.

Sep 2025

Massage Envy in Timonium, MD. Joined Massage Envy in Owings Mills, MD. They closed providing customers with no notice. The Massage Envy in Timonium, MD provided me with a massage therapist who also left. I have 5 credits brought through a membership in which there is no contract. To obtain use they say I need to buy 2 more credits, total 7 now. I have recommended they convert the 5 to 3 to make a win win situation. Massage Envy gets full price and I retain 3 of the 5 credits. Awaiting a response. Massage Envy needs better communication with customers. Closing a store down with no notice, not informing customers that massage therapist have left is a deceptive practice.

Jul 2025

🚩🚩🚩 ZERO STARS!! My s/o purchased an online gift card for my bday in Jan 2024. These expire after 90 days and need to call to get another. I began calling and sending emails Nov 2024. Left MANY messages have heard nothing back..it's now END OF JULY 25!!! DO NOT RECOMMEND SUPPORTING THIS. I called my local, spoke to manager Heather, who stated she'd put a help ticket in for me. Still NOTHING!!! Ripped off $150 as a gift is crazyyyy and so unprofessional 🚩🚩🚩 !!