Massage Envy

Sep 2025

Massage Envy in Timonium, MD. Joined Massage Envy in Owings Mills, MD. They closed providing customers with no notice. The Massage Envy in Timonium, MD provided me with a massage therapist who also left. I have 5 credits brought through a membership in which there is no contract. To obtain use they say I need to buy 2 more credits, total 7 now. I have recommended they convert the 5 to 3 to make a win win situation. Massage Envy gets full price and I retain 3 of the 5 credits. Awaiting a response. Massage Envy needs better communication with customers. Closing a store down with no notice, not informing customers that massage therapist have left is a deceptive practice.

Jul 2025

🚩🚩🚩 ZERO STARS!! My s/o purchased an online gift card for my bday in Jan 2024. These expire after 90 days and need to call to get another. I began calling and sending emails Nov 2024. Left MANY messages have heard nothing back..it's now END OF JULY 25!!! DO NOT RECOMMEND SUPPORTING THIS. I called my local, spoke to manager Heather, who stated she'd put a help ticket in for me. Still NOTHING!!! Ripped off $150 as a gift is crazyyyy and so unprofessional 🚩🚩🚩 !!

Jan 2025

So I went to message envy in surprise. Had a message therapist was great. Front desk people are wonderful. I go to check out and find out i have no credits left for the message. I received I usually have a ton of credits so I thought the message was covered. I didn't have the money to cover a 98 dollar message I asked of they would run my card in a week and was told they needed to contact a manager. The manager calls is rude tells me it's not not up to her front desk people to let us know if we have credits left. Then I am accused of stealing. And that I need to stop being rude to her front desk people and proceeds to hand up on me. I have been a customer of message envy...read full review