We had a very disappointing experience with this clinic from start to finish. Over the course of a year, there were multiple issues that ultimately led us to seek care elsewhere.
Blood draws were consistently difficult on several occasions, (I am type 1 diabetic and get my blood drawn every 3 months and have never had an issue, not once) both phlebotomists missed my vein multiple times, which was not only physically uncomfortable but also concerning from a clinical standpoint. Additionally, many of the medical assistants seemed unsure or inconsistent when answering questions, which made an already stressful process even more frustrating.
The overall experience felt very impersonal. Fertility care is an emotional and vulnerable journey, and at no point did we feel genuinely supported or cared for as patients. Instead, interactions often felt transactional.
After a year, we made the decision to switch to a different clinic, and the difference has been night and day. Our new provider has shown us what compassionate, attentive, and patient-centered fertility care should actually look like.
This experience was discouraging, especially as our introduction to fertility treatment. I hope this clinic takes feedback seriously and makes meaningful changes to improve both patient care and communication.
Brooke Sheble
Mar 2026
Dr. Lipskind is the best doctor I have ever been under the care of. He is kind and empathetic when things get hard, and he helped bring my two beautiful boys into this world. We are forever grateful for Dr. Lipskind, his amazing nurses, and will continue to recommend him to everyone who is need of an extra hand through their infertility journey.
Francesca Stark
Feb 2026
I just started going to this office- I cannot report a success story (YET), but I almost didn't go to this office because of everyone saying how bad the communication is in the other reviews. It is the opposite! I have never had a better line of communication with a provider in my entire life. The portal makes it SO easy and you get same day responses, I find that I am getting lots of information and answers and things are moving along well. Looking forward to continuing to see this provider. Prior to my appointments(all out of pocket) I did get a financial estimate and was able to review it all in detail.
Kayla Teeter
Nov 2025
Friendly staff. Quick
Kali Mahrer
Oct 2025
Someone posted a week ago about their negative experience with financial services-the same thing happened to me. I have left probably five voicemails over a week they refuse to return, or if they do return it, they skirt the subject, can’t answer questions, and are just purposely obtuse.
I need a procedure done that my regular OB doesn’t do, so I was referred here. Insurance doesn’t cover it. I have told them this four times now. But it doesn’t matter-all I wanted was a SHEET with a written cost estimate. The front office refused to provide it. Financial services has been promising to have a financial counselor call me for days. I finally said I don’t want that-I just want a written estimate. They will not provide it. No calls back from the financial counselor, either. I told the same person like ten times I wasn’t looking for an itemized bill-I wanted a written estimate for the procedure. It’s like they were intentionally avoiding the matter.
When doctors do this, it’s because they’re being intentionally vague about pricing to run up a bill. This is a business first and foremost, not a doctor’s office. I would advise going elsewhere-it looks like many of us have had the same experience.
Breanna Robinson
Oct 2025
I have been meaning to leave a review in regards to the unprofessionalism I’ve experienced with the Finance Team. For months I’ve requested invoices for the payments I’ve made out of pocket & they’ve refused to provide invoices stating what treatment I’ve received, the date of treatment & the total that I paid. The excuse is that insurance has not fully processed that claims, which has nothing to do with the out of pocket amount I paid upfront. I’ve stopped going to the clinic & it’s taken even longer to hear back. I advise going to a clinic that knows how to handle patient requests within a timely manner.
Via Monk
Oct 2025
We are beyond grateful to Dr. Patel and his team for helping us bring our beautiful son into the world through IVF. From the moment we started our journey, we felt supported and cared for. Dr. Patel is a true expert in his field, and his knowledge, skill, and attention to detail were evident at every step. He took the time to explain every process, answer our questions, and made us feel confident in the path we were taking, while also keeping us entertained and laughing along the way.
The entire team was incredible, always responsive, patient, and genuinely kind. For our first embryo transfer, we worked closely with Chelsea and Doreen, who were both a joy to work with. The process was long and challenging at times, but with the support of Dr. Patel and his team, we felt confident in the process. We are thrilled to be starting the next chapter of our family journey, and we couldn’t be more excited to welcome our next little one into the world, thanks to Dr. Patel and his team. We will forever be grateful for everything they did to help us bring our son into the world! 💙
Kristen Bogue
Oct 2025
Dr.Patel was so kind thoughtful and thorough with me and all of my options and explained the safest and most effective way I can try to conceive that would be safe for baby and me.
Brittney Neidhardt
Oct 2025
ACFS is amazing! I was a patient at this amazing facility during COVID (2021). Going through IVF is already an emotional, physically and mentally draining process but doing it while the world was shut down was even harder especially since by husband wasn't able to go to appointments with me. Dr. Lipskind and his amazing staff were incredible throughout the entire process. Nurse Jennifer Singleton and others answered all of my off the wall questions, laughed with me, held my hand when needed and made me feel so at ease. I am happy to say I was able to bring a happy healthy little boy into this world in January 2022 because of Dr. Lipskind and his team. We were also able to conceive naturally 2 baby girls, one in 2023 and again in 2024. Thank you so much to Dr. Lipskind, Jennifer Singleton and all the other incredible staff at ACFS, thank you for making my dream of becoming a mom come true!
Kathleen Torelli
Sep 2025
I had a wonderful experience during three IVF cycles and one successful FET at this clinic with Dr. Reshef and his team. A wonderful physician who is trustworthy, collaborative, kind, genuine, and informed. I really have no complaints. I am very grateful I transferred to this clinic after not so good experiences at two Tucson clinics. It was worth the long commute to Scottsdale.
Carly Major
We had a very disappointing experience with this clinic from start to finish. Over the course of a year, there were multiple issues that ultimately led us to seek care elsewhere.
Blood draws were consistently difficult on several occasions, (I am type 1 diabetic and get my blood drawn every 3 months and have never had an issue, not once) both phlebotomists missed my vein multiple times, which was not only physically uncomfortable but also concerning from a clinical standpoint. Additionally, many of the medical assistants seemed unsure or inconsistent when answering questions, which made an already stressful process even more frustrating.
The overall experience felt very impersonal. Fertility care is an emotional and vulnerable journey, and at no point did we feel genuinely supported or cared for as patients. Instead, interactions often felt transactional.
After a year, we made the decision to switch to a different clinic, and the difference has been night and day. Our new provider has shown us what compassionate, attentive, and patient-centered fertility care should actually look like.
This experience was discouraging, especially as our introduction to fertility treatment. I hope this clinic takes feedback seriously and makes meaningful changes to improve both patient care and communication.
Brooke Sheble
Dr. Lipskind is the best doctor I have ever been under the care of. He is kind and empathetic when things get hard, and he helped bring my two beautiful boys into this world. We are forever grateful for Dr. Lipskind, his amazing nurses, and will continue to recommend him to everyone who is need of an extra hand through their infertility journey.
Francesca Stark
I just started going to this office- I cannot report a success story (YET), but I almost didn't go to this office because of everyone saying how bad the communication is in the other reviews. It is the opposite! I have never had a better line of communication with a provider in my entire life. The portal makes it SO easy and you get same day responses, I find that I am getting lots of information and answers and things are moving along well. Looking forward to continuing to see this provider.
Prior to my appointments(all out of pocket) I did get a financial estimate and was able to review it all in detail.
Kayla Teeter
Friendly staff. Quick
Kali Mahrer
Someone posted a week ago about their negative experience with financial services-the same thing happened to me. I have left probably five voicemails over a week they refuse to return, or if they do return it, they skirt the subject, can’t answer questions, and are just purposely obtuse.
I need a procedure done that my regular OB doesn’t do, so I was referred here. Insurance doesn’t cover it. I have told them this four times now. But it doesn’t matter-all I wanted was a SHEET with a written cost estimate. The front office refused to provide it. Financial services has been promising to have a financial counselor call me for days. I finally said I don’t want that-I just want a written estimate. They will not provide it. No calls back from the financial counselor, either. I told the same person like ten times I wasn’t looking for an itemized bill-I wanted a written estimate for the procedure. It’s like they were intentionally avoiding the matter.
When doctors do this, it’s because they’re being intentionally vague about pricing to run up a bill. This is a business first and foremost, not a doctor’s office. I would advise going elsewhere-it looks like many of us have had the same experience.
Breanna Robinson
I have been meaning to leave a review in regards to the unprofessionalism I’ve experienced with the Finance Team. For months I’ve requested invoices for the payments I’ve made out of pocket & they’ve refused to provide invoices stating what treatment I’ve received, the date of treatment & the total that I paid. The excuse is that insurance has not fully processed that claims, which has nothing to do with the out of pocket amount I paid upfront. I’ve stopped going to the clinic & it’s taken even longer to hear back. I advise going to a clinic that knows how to handle patient requests within a timely manner.
Via Monk
We are beyond grateful to Dr. Patel and his team for helping us bring our beautiful son into the world through IVF. From the moment we started our journey, we felt supported and cared for. Dr. Patel is a true expert in his field, and his knowledge, skill, and attention to detail were evident at every step. He took the time to explain every process, answer our questions, and made us feel confident in the path we were taking, while also keeping us entertained and laughing along the way.
The entire team was incredible, always responsive, patient, and genuinely kind. For our first embryo transfer, we worked closely with Chelsea and Doreen, who were both a joy to work with. The process was long and challenging at times, but with the support of Dr. Patel and his team, we felt confident in the process. We are thrilled to be starting the next chapter of our family journey, and we couldn’t be more excited to welcome our next little one into the world, thanks to Dr. Patel and his team. We will forever be grateful for everything they did to help us bring our son into the world! 💙
Kristen Bogue
Dr.Patel was so kind thoughtful and thorough with me and all of my options and explained the safest and most effective way I can try to conceive that would be safe for baby and me.
Brittney Neidhardt
ACFS is amazing! I was a patient at this amazing facility during COVID (2021). Going through IVF is already an emotional, physically and mentally draining process but doing it while the world was shut down was even harder especially since by husband wasn't able to go to appointments with me. Dr. Lipskind and his amazing staff were incredible throughout the entire process. Nurse Jennifer Singleton and others answered all of my off the wall questions, laughed with me, held my hand when needed and made me feel so at ease. I am happy to say I was able to bring a happy healthy little boy into this world in January 2022 because of Dr. Lipskind and his team. We were also able to conceive naturally 2 baby girls, one in 2023 and again in 2024. Thank you so much to Dr. Lipskind, Jennifer Singleton and all the other incredible staff at ACFS, thank you for making my dream of becoming a mom come true!
Kathleen Torelli
I had a wonderful experience during three IVF cycles and one successful FET at this clinic with Dr. Reshef and his team. A wonderful physician who is trustworthy, collaborative, kind, genuine, and informed. I really have no complaints. I am very grateful I transferred to this clinic after not so good experiences at two Tucson clinics. It was worth the long commute to Scottsdale.