Have been going to Spectrum HG for a few years, always got called with lab results and referrals for tests done timely. In October had yearly exam, lab work. Never got a call with results. Made 4 phone calls and left messages asking for results and for routine tests to be ordered. To date still have not had a response. It is sad that a formerly good provider has slipped so significantly
August 2025
* Update, they can no longer schedule me an in-person appointment so...time to move on. Its too bad they are loosing so many providers. I've been coming here for quite a while. Ashley is always so kind and helpful, she's just the best. Like others have said though, customer service has significantly gone downhill, it's impossible to get a hold of anyone to make an appointment, I've stopped calling it's so much faster to drive to the office which is absurd.
February 2025
I've been using Spectrum for the last 7+ years and it started great but now has deteriorated substantially. I had severe pain recently and could NOT get into see my Doctor - the wait was 2 months. The hold time on phone (no longer a local 928 number) makes you want to simply give up. Avoid this place - just not worth it. I have fired them.
Have been going to Spectrum HG for a few years, always got called with lab results and referrals for tests done timely. In October had yearly exam, lab work. Never got a call with results. Made 4 phone calls and left messages asking for results and for routine tests to be ordered. To date still have not had a response. It is sad that a formerly good provider has slipped so significantly
* Update, they can no longer schedule me an in-person appointment so...time to move on. Its too bad they are loosing so many providers.
I've been coming here for quite a while. Ashley is always so kind and helpful, she's just the best. Like others have said though, customer service has significantly gone downhill, it's impossible to get a hold of anyone to make an appointment, I've stopped calling it's so much faster to drive to the office which is absurd.
I've been using Spectrum for the last 7+ years and it started great but now has deteriorated substantially. I had severe pain recently and could NOT get into see my Doctor - the wait was 2 months. The hold time on phone (no longer a local 928 number) makes you want to simply give up. Avoid this place - just not worth it. I have fired them.