White Mountain Animal Hospital

They took such care and compassion with my dog and I

Getting old is not for the weak of heart and sadly, our sweet little 16 year old Shih Tzu, named Lexie was experiencing the traumas of old age. Her little body was giving out which prompted the consideration of having a veterinarian help her cross over to the Rainbow Bridge. We were referred to Dr. Norris at White Mountain Animal Hospital.
We initially met with an assistant at the clinic who kindly met with me, my wife and our little Lexie. She was very kind and understood the emotional state we were in so she lowered the window blinds for privacy and provided plenty of tissues. At the conclusion of our visit, she excused herself to brief Dr. Norris who sat down with us. She had us explain Lexie’s situation, did an examination on her and concluded we were making the right decision at the right time. She assured us that this difficult decision was being made out of love for our Lexie and the decision was completely ours. She explained the process in detail and assured us that Lexie would not experience any discomfort. She was also willing to come to our home where Lexie felt the most comfortable.
We scheduled a date and were assured that if we needed to modify the date, it was up to us. The day did come and Dr. Norris and her assistant, Mel came to our home. Both of them were very kind, compassionate and very sympathetic to our feelings. I will avoid details but will say the skill and professionalism demonstrated by Dr. Norris and Mel were exemplary. Every step of the process was our decision and our dear Lexie left us in the comfort of my wife’s arms in the most peaceful moment possible.
Experiencing such a devastating loss was heartbreaking but we found solace and comfort with the presence of Dr. Norris. She also assured us that Lexie was ready to leave us as her little body was giving out.
We will be forever thankful for the compassion, skill, expertise and professionalism shared with us that day and we highly recommend the services of White Mountain Animal Hospital.

Brutus loves going to the vet! They always take the time with him and spoil him! He eats it up! We like that they explain things to us in detail that we actually understand.

Yote got great treatments thank you!

My cat was really sick. She is not a people cat. But she loved all the staff. It made it easier to let her stay for the treatment she needed. We love this clinic.

My sweet dog sweetie pie was diagnosed with stage 4 kidney failure and the care we received from diagnoses to her being put to sleep was top notch. I couldn't of asked for better. Dr. Bratcher and the staff here are excellent.

Doc Norris was excellent. We knew we were in the right place with someone who cared for our little Pixie and provide the best care. She took the time to explain COA for various treatments and priorities. Highly recommend. Tech Chastity was awesome. She even took the time to follow-up on Pixie into the weekend. Her sincere compassion made us feel as family. 👍🏻

very nice & caring place....took me when no one else would....even during an emergency no one else would help...they all said they were booked up...they explained everything from the bill to the procedure....treated me & my kitty like we were the only ones there....only place I will take my kitty for now on even tho it's 3x the distance of my local place..

Great staff, great service, very compassionate.
They were able to get me in within hours of my call even though my pup wasn’t already a patient. They took care of a deep cut and we are loyal patients now.
Highly recommended.

The staff is great and very caring. I know my pet is getting the best care possible.