About Republic Services of Phoenix
Reviews for Republic Services of Phoenix
Write a reviewHours
Monday: 8AM - 4PM
Tuesday: 8AM - 4PM
Wednesday: 8AM - 4PM
Thursday: 8AM - 4PM
Friday: 8AM - 4PM
Saturday: ClosedSunday: Closed
Republic Services, based in Phoenix, aims to meet customers' waste disposal needs with reliable pickup and quality containers. However, there have been varying experiences reported. At the Hutchins Texas location, some employees have reported a lack of supervision and support, including an injury that wasn't properly reported up the chain of command. On the other hand, some customers have had positive experiences, such as working with account representative Kim Bahorich, who is described as pleasant, knowledgeable, and efficient in addressing any issues. Additionally, Mike Sanchez, another representative, is praised for his responsiveness, accuracy in quotes and follow-through, and politeness. Overall, Republic Services' level of customer service seems to vary depending on the location and individual representatives.
Service so far has been absolutely awesome. Working with Nancy and Mike has been a pleasure. We reached out to Republic Services due to issues with our previous provider. They both were outstanding in getting our account set up, and a container dropped off in just a matter of a day or so. Really appreciated their efforts in getting us taken care of. I highly recommend Republic Service for your dumpster needs.
Nancy, the local contact I worked with, was very honest and most helpful in her response to my request. If anyone is considering a new contract for trash service, I would highly recommend Republic Services over their main competitor. Please consider the cooperation and professionalism of this representative before locking in with any other company. Thank you, Nancy, for the kindness and honesty that you displayed during our discussions! It has truly been an honor working with you!
The 5 stars is for account manager Nicole Harris. I do not like that my bill increases based on variables like fuel surcharges and it can be difficult to have problems resolved using the normal customer service channels, but Nicole always goes the extra mile to be helpful and resolve any issues I run into. I stay with this company due to her excellent service and hope her management appreciates her hard work.