Paychex

Dec 2023

They advertise a lot, but reality the worse company so far I saw for these type of srvices. They asked customers to do a lot of process because they do not have enough employee or write system. I have GSS card over 12 years with other, never have a problem, last 6 months I have a card with them, just waste my time for each transaction and sometimes the card declined front other people and tellers. Now, I pay from my pocket as I shame to tell them I have Paychex FSA

Dec 2023

They locked me out of my account. Then they gave me a number to call, and that ends up with you being hung up on. Then they want you to talk to someone named "kiranmai" yes he or she didn't even capitalize it, and this person used the auto response system, that said they were not asking any confidential questions, then asked for my ssn dob email and full name.. ?I'd say this person was rude, and the company clearly sucks not being able to talk to a person on the phone.

Nov 2023

Paychex's customer service representatives are polite but are not responsive or knowledgeable!!! I have been using them for years and they honestly suck and the hassle of dealing with the communication is terrible. Nobody reads emails and the specialists are out of office almost daily. They have over-drafted my account more than once. They ran payroll 2x in one day this week again and now my account as received fees and the specialist still can't get it right to return the correct full amount. I am so over this company. Do not use.