LA Fitness

LA Fitness provides a range of amenities at great value, including state-of-the-art equipment, basketball courts, group fitness classes, a pool, saunas, and personal training options. The facility is clean, spacious, and generally not overcrowded, allowing easy access to cardio equipment and weights. The personal training services are highly praised, with staff members being pleasant, professional, and knowledgeable. The manager has been helpful in finding affordable programs for members. Customer service is highlighted by friendly front desk staff, contributing to a positive atmosphere. However, there are areas for improvement. New members often feel unwelcome due to a lack of orientation or assistance in setting up workout plans. Classes, such as Zumba and Yoga, tend to be at an intermediate level, which may not cater well to beginners. A suggestion is made for the gym to introduce beginner classes across various types. Additionally, there are concerns regarding safety in the sauna and the timing of cleaning schedules, which could be better managed. While the gym is well-maintained and has a good mix of free weight and machine options, there is a perception that the focus is more on membership numbers than on genuinely helping individuals achieve their fitness goals. Overall, LA Fitness has potential to enhance its services and member experience.