Innovel Logistics

I wish I could leave a zero stars review. One of our customers contacted us to repair a tile that was broken by this company while doing a Costco delivery (see picture). The customer contacted me to repair the tile and said that Innovel was going to pay for the repair. The damaged was repaired and the invoice was sent. After over a week we could tell by our accounting app that the person responsible for our customer's account had not even opened the email or the invoice. I called the company and was greeted by a very rude person stating that the employee in question was sick with COVID and that is why she had not answered. Although, she also mentioned that everyone was… read full review

I wish I could leave a zero stars review. One of our customers contacted us to repair a tile that was broken by this company while doing a Costco delivery (see picture). The customer contacted me to repair the tile and said that Innovel was going to pay for the repair. The damaged was repaired and the invoice was sent. After over a week we could tell by our accounting app that the person responsible for our customer's account had not even opened the email or the invoice. I called the company and was greeted by a very rude person stating that the employee in question was sick with COVID and that is why she had not answered. Although, she also mentioned that everyone… read full review

Drivers of you have a load picking up or delivering here, reject it. Their local box trucks block your ability to back in. They do not care to load or unload in a reasonable window. Drivers/ brokers, save a headache and skip this customer.