Banner Corporate Center

Dec 2024

I went for a Surgery where a Banner Physicans office failed to get prior authorization for the Doctor and the Hospital to complete my surgery. The Nurse Practioner did a peer ro peer with my insurance company, which was denied prior to surgery And she told the insurance company she would file needed paperwork. We ELL they took me for surgery and NEVER advised me it would not be covered. TO THE SUM OF $180,000 DOLLARS. And I have excellent insurance and payed all co pays in advance.

Nov 2024

I have spent the better part of a year getting credited back from services that were later covered by insurance. The Central Billing Department is an absolute joke- every time I call there is "no record" of what was stated in previous calls. I have dozens of phone calls with no solution despite my insurance company sending in information with every one of my requests. I will never bring my loved ones back to a Banner facility if this is the rigmarole I will have to perform. Banner, you owe me thousands of dollars and hours of my life back.

Sep 2024

For a Hospital I have chosen and trusted for years, I’ve noticed that it’s extremely difficult finding a way to express my issues. Sorry but the Banner Portal is terrible for such a big organization as Banner, because it’s not patient friendly and it’s not fully functional. Example, when I want to message my Doctor I type in their name and the response is their name can’t be found, Mmm… really, so I have to always type over old messages because I am unable to create a new message because it tells me it don’t recognize Doctors name