Priority Roofing Company

Apr 2025

Priority Roofing Review April 26, 2025 Location, Sun City West, AZ Just had my new roof installed by Priority Roofing on April 14, 2025. Had them and 2 other local roofing companies out to inspect my old roof for weather damage. Val Huerta, Project Manager, responded promptly and informed me that I had some damage caused by high winds and he called Richard Urcino, Production Manager, over to also take a look at my old roof. I agreed to let Priority Roofing deal directly with my Home Insurance Provider and Richard set up a meeting with my Home Insurance adjuster. This is when Priority really did a great job. My Home Insurance adjuster agreed that I had some wind damage but was only going to authorize some spot repairs, not replace the whole roof. As my roof was about 20 years old, and understanding that there was some wear and tear over the years, Richard went to bat for me with my Home Insurance adjuster. They had numerous meetings regarding my old obsolete shingle type, as per ITEL Asphalt Roofing Evaluation Control, (Independent Laboratory) and the fact that my old shingles were very brittle making patching almost impossible. “ITEL Report Findings The ITEL report (Control #: RXS14256059) confirms that the existing shingles are brittle, weathered, and discontinued. Attempting a repair would cause further damage to the surrounding materials, making it ineffective. Specifically, the report states: • "No matches were found in our national search." – This confirms the shingles are discontinued with no suitable replacement. • "The original sample has heavy weathering and granular loss." – This means the material is deteriorated and will not hold up to repairs. • "Tab shape, mat composition, warranty, and/or dimensions are unique to products that are no longer manufactured." – Cutting other shingles to fit is not a proper solution and would result in a compromised repair.” Richard kept me fully informed as he presented my case, with supporting facts, to my Home Insurance adjuster. After long delays and my Home Insurance Adjuster originally offering only patching, Richard finally got an acceptable offer to cover a large portion of a new roof. We discussed Shingle type, mfg, color, trim colors and date for my complete reroof. Priority showed up on time, did a great job, (even my neighbors were impressed) cleaned up debris, magnetic raked the area and left me with a good warranty and as a very satisfied customer. I cannot say enough about how professional Priority Roofing were in dealing with me, my Home Insurance Adjuster and I thank them for their efforts in obtaining a satisfactory settlement with my Home Insurance for my roof damage. I forgot to mention that their original quote for the reroof was competitive against the other 2 roofing companies. Considering all the work that Richard did for me, they were the best value. 5 Stars from me.