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One of my AC units went out and we were able to get a technician dispatched same day. Excellent communication from Jennifer during the scheduling/dispatch process. Nels was our technician and he was great!! Super friendly, well spoken, used shoe covers in the house, explained the issue and pricing options in a way I could understand, he had the parts available and did the repair on the spot. Super impressed with the service received! Will definitely use Hansen Family again!!
A/C stopped cooling, just fan working, so I called Hanson Family Plumbing and Air for assistance. I had a great experience with this company a couple years ago with a kitchen plumbing issue, so felt comfortable contacting them for the HVAC. Ace Peterson arrived within the projected time, extremely pleasant as well as professional. He worked tirelessly to address the primary issue, left briefly to get the new part needed, returned and did some needed regular maintenance. It was a long day for him, with a couple extraneous issues that were noted and dealt with. His demeanor never varied from being pleasant, patient and forthright through the entire time, up to and... read full review
Hansen Family Plumbing is the absolute best! My dishwasher had standing water in it and would not drain. They showed up less than an hour after I called to make an appointment! Dillon was extremely polite and professional and got my dishwasher working again in no time. They didn’t even charge me for the visit since it turned out to be a minor issue. I will only be using them for any plumbing issues in the future!