About Gilbert Primary Care
Reviews for Gilbert Primary Care
Write a reviewHours
Monday: 8AM - 5PM
Tuesday: 8AM - 5PM
Wednesday: 8AM - 5PM
Thursday: 8AM - 5PM
Friday: 8AM - 5PM
Saturday: ClosedSunday: Closed
Tips
accepts credit cards
Gilbert Primary Care is a trusted healthcare provider known for its comprehensive and caring approach. Patients appreciate the knowledgeable and friendly staff, including doctors, nurse practitioners, and lab technicians, who take the time to explain procedures and genuinely listen to their concerns. Many reviews highlight the office’s helpful and efficient front desk staff, as well as the quality of care from the doctors and PAs, who are described as kind, thorough, and attentive. The practice is especially valued for its ability to handle complex medical needs, such as pre-op preparations and coordinating tests with outside facilities, making the process smooth and stress-free for patients. Patients feel comfortable and confident in their providers, noting that they do not rush appointments and focus on getting to the root of health issues. The office’s website is praised for providing useful health information, including COVID-19 guidance. Overall, Gilbert Primary Care is seen as a reliable, friendly, and professional medical office where patients receive personalized care and prompt attention, making it a highly recommended choice for primary healthcare needs.
Once Optum purchased, it's quality has gone so far down I'm starting to get concerned for myself and anyone that goes here.
If you want a Primary Care Office that will send a prescription to the wrong pharmacy location after you specifically ask them to avoid making this mistake (as it has happened before), and then re-send it to the wrong location after calling them to fix their error, then this is the office for you.
Staff, doctors, facility is all great! The issue I have is the billing office, specifically the medical assistant. This is the 2nd time I received a bill for my bloodwork, which should be covered at 100%. It took me 3 times last time to sort this billing issue out last time so I definitely don't look forward to doing this again. The first time was because the MA did not add the correct billing code, so it billed my insurance as a regular visit, not an annual physical. The previous comments said that you can never reach the MA office, which is true because you have to leave them a VM, then wait for their callbacks.I am a young and healthy person, only needing to go in...read full review
If you are healthy and don't see them often enough they will discontinue services and tell you that you are now a new patient, but they are not taking new patients. Really a pain as now I need to try and find somene else and have my records transferred. Not the kindest policy. I give them two stars for being nice but other than that they are just overwhelmed and not running a tight office.