Best customer service I had by far at Sally’s manager hailey was so helpful and always suggested items and was very professional about it super friendly definitely coming back here for my wifeys needs and mine ???
August 2023
I recently visited Sally's Beauty Supply on Gilbert Rd, and unfortunately, my experience was disappointing. The lack of support from the staff was quite noticeable, and it made my shopping trip less enjoyable. Surprisingly, despite the small number of customers (only one other person in the building), I didn't receive any help even after I asked specific about gray hair cover up for men's beards. I found what I wanted by searching online and just ordered it direct from Amazon. I hope they can improve their customer service in the future to provide a better shopping experience for everyone because it's business like this that is allowing it to be so... read full review
June 2022
As anyone with a toddler knows, getting them in and out of car seats for short trips is a HASSLE at best. I called the store and spoke to McKenzie, told her my situation, and asked if I can pull up to return an item and purchase others. She enthusiastically said yes, she understands how it is with a kid, and did the return for me and purchase while I sat in my car with my child. All while saying thank you for MY patience when she was the one doing me a favor. Now THATS what I call customer service ??
Best customer service I had by far at Sally’s manager hailey was so helpful and always suggested items and was very professional about it super friendly definitely coming back here for my wifeys needs and mine ???
I recently visited Sally's Beauty Supply on Gilbert Rd, and unfortunately, my experience was disappointing. The lack of support from the staff was quite noticeable, and it made my shopping trip less enjoyable. Surprisingly, despite the small number of customers (only one other person in the building), I didn't receive any help even after I asked specific about gray hair cover up for men's beards. I found what I wanted by searching online and just ordered it direct from Amazon. I hope they can improve their customer service in the future to provide a better shopping experience for everyone because it's business like this that is allowing it to be so... read full review
As anyone with a toddler knows, getting them in and out of car seats for short trips is a HASSLE at best. I called the store and spoke to McKenzie, told her my situation, and asked if I can pull up to return an item and purchase others. She enthusiastically said yes, she understands how it is with a kid, and did the return for me and purchase while I sat in my car with my child. All while saying thank you for MY patience when she was the one doing me a favor. Now THATS what I call customer service ??