Resilient Health

Based on the reviews, Resilient Health offers a range of services with both positive and negative experiences. Many reviewers praise the case management, calling it the best they have ever worked with. Specific staff members like case managers James and Danielle are described as amazing. The peer support specialist Jacob is noted for helping clients advocate for themselves, and the employment rehab specialist Amanda listens well. The clinical coordinator and clinical director also reach out to provide extra support. However, experiences with providers vary. Some psych providers, like Joe and Dr. Lyons, are fantastic, kind, and caring, taking time to listen and educate. Other psych NPs were not great, as they hardly listened and left quickly. One reviewer had a negative experience with a staff member named Ethel, who was actively transphobic and raised their voice. After filing a complaint, a kind manager addressed the issue, and with a new case manager, care improved. Some reviewers mention issues with front desk staff and slow service, though others note slight improvements. Overall, many clients feel the staff is rooting for them and highly recommend the clinic.